NEBCO, Inc. · 1 week ago
IT Technical Support Specialist
Lincoln, NE
Full-time
Onsite
Entry Level
2+ years expNEBCO, Inc. is a fourth-generation, family-owned business that supplies the construction industry with concrete and related materials. They are seeking a Technical Support Specialist to provide software and hardware support for all office and remote field locations, including troubleshooting and resolving user incidents.
Building MaterialReal Estate
Responsibilities
Abide by Company Safety Program and Policies while performing duties safely
Supports end-user hardware and software including: Windows laptops and desktops, tablets, phones, printers, cameras and other peripherals, Office 365, SharePoint, various software applications and basic network troubleshooting
Handles recognition, resolution and follow-up for user problems, escalating issues when necessary
Responds and follows-up on IT support tickets submitted via phone, email and in person
Logs and tracks calls using problem management database
Maintains high level of expertise of current and emerging products
Calls software and hardware vendors to request service regarding defective products
Analyzes and evaluates incident reports and makes recommendations to reduce help desk calls
Assists with testing software and hardware solutions
Assists with process improvement
Assists with install of personal computers, software, hardware and peripheral equipment
May assist in the review of items for purchase to support the department. Tracks purchase, receipt. and paperwork for payment of product
Participates in on-call rotations to provide support as needed
Other duties as assigned
Qualification
Required
Associates degree in Information Technology or technical related field
2 years of 'hands on' help desk work experience supporting office/business software applications, basic network troubleshooting and repair of personal computers in a corporate environment
Valid Driver's License
CompTIA A+ Certification and/or other certifications in operating system, hardware, and software
Working knowledge of computer software, hardware and networking technologies
Solid analytical, troubleshooting, and problem-solving skills with a sense of urgency to resolve issues in a timely manner
Ability to demonstrate resourcefulness, good judgment, and good customer service skills
Self-motivated and directed, with a high degree of personal accountability
Effective interpersonal skills and relationship building skills
Good communication and understanding of operating in a confidential work environment
Flexible and able to prioritize and juggle multiple issues simultaneously
Preferred
CompTIA A+ Certification and/or other certifications in operating system, hardware, and software
Benefits
Retirement Plans
PAID Holidays
Insurance Benefits
PAID Time Off
Wellness Program - with the opportunity to earn five additional days off
On the Job Training
Company
NEBCO, Inc.
NEBCO, Inc. is a concrete paving and asphalt surfacing service provider.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase