Hillsides · 14 hours ago
Program Manager (East Los Angeles)
East Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$76K/yr - $90K/yr
2+ years expHillsides is a premier provider dedicated to healing children and young adults, strengthening families, and transforming communities. The Program Manager will oversee clinical operations, provide supervision to staff, and ensure high-quality service delivery in accordance with contract requirements.
Child CareHealth CareMedical
Responsibilities
Provide direct clinical and administrative supervision to DTI Therapists and Mental Health Rehabilitation Specialists (MHRS), including hiring, onboarding, training, performance evaluation, corrective action, and termination in accordance with agency policies and contract requirements
Provide Board of Behavioral Sciences (BBS)-compliant supervision to registered and waivered clinicians, ensuring supervision hours, documentation, and oversight meet all licensure requirements and ethical standards
Oversee daily clinical operations of the DTI program to ensure consistent, high-quality service delivery in accordance with LACDMH contract requirements, staffing ratios, and program schedules
Coordinate and support interdisciplinary collaboration among therapists, MHRS staff, psychiatry, nursing, administrative staff, and external partners to ensure integrated, client-centered care
Serve as a point of contact for families, caregivers, referral sources, and external service providers as appropriate, ensuring timely communication and coordination related to treatment progress, transitions, and aftercare planning
Provide oversight and support for treatment planning, intake and discharge processes, re-authorization cycles, and transition planning, including linkage to appropriate aftercare and community-based services
Ensure the DTI therapeutic milieu is structured, safe, and supportive, promoting client engagement, skill development, dignity, and protection of client rights in accordance with regulatory and ethical standards
Monitor and support staff implementation of behavior support strategies, therapeutic interventions, and crisis prevention practices, ensuring adherence to established protocols and escalation procedures
Lead and facilitate regular program team meetings, clinical case conferences, and supervision meetings; participate in agency-wide meetings and short- and long-term program planning initiatives
Develop and maintain weekly program schedules, ensuring adequate staffing coverage during all hours of DTI operation and compliance with staff-to-client ratio requirements
Facilitate groups as needed when staff-to-client ratios are not met
Serve as the on-duty manager for a Family Resource Center site on a rotating basis
Provide after-hours support to staff during a crisis
Ensure program compliance with all applicable LACDMH contract requirements, COA, Medi-Cal documentation standards, and internal quality assurance and performance improvement processes
Be available for consultation and decision-making support during clinical or programmatic emergencies, including after-hours consultation as required
Support staff development through ongoing coaching, feedback, training coordination, and performance improvement planning
Perform other related duties as assigned to support the effective and compliant operation of the DTI program
Qualification
Required
Master's degree in social work or marriage/family therapy
License 2+ Years required
Valid California driver's license, clean driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier
Preferred
At least two years' experience in working with children and adolescents, families, family structure, or family therapy either in a partial hospital, residential, group, or individual setting preferred
Benefits
An outstanding benefits package and numerous opportunities for career growth and advancement within our organization!
This role is eligible for Public Service Loan Forgiveness (PSLF)
13 Paid Holidays per year, including Cesar Chavez & Juneteenth
Earn up to 16 days of paid vacation time, plus 50 hours of paid sick leave annually.
401(k) with no wait period and no vesting schedule
401(k) matching up to 4%
Medical insurance offering 3 HMO with Kaiser and Health Net, and also a PPO Plan
The Difference Card- Employer-funded benefit that works alongside an employee's health insurance plan to help offset out-of-pocket costs like copays, deductibles, and coinsurance.
Dental insurance both HMO & PPO options, with 100% employer paid for HMO employee only coverage plan
Vision insurance offers 100% employer-paid vision plan through EyeMed for you and your entire family
Life and AD&D insurance 100% employer paid up to two times the annual salary
Long Term Disability
Flexible Spending Account for Medical and Dependent Care
Employee Assistance Program
Company
Hillsides
Hillsides is a non-profit organization that supports children, young adults, and families to heal, grow and succeed.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Greg Santilli
Chief Financial Officer
Carrie Espinoza
Chief Advancement Officer
Recent News
2025-11-05
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