Liberty Mutual Insurance · 5 hours ago
Senior Researcher, User Research
United States
Full-time
Remote
Mid, Senior Level
$83K/yr - $157K/yr
2+ years expLiberty Mutual Insurance is committed to helping people live with confidence by protecting what matters most. As a Senior User Researcher, you'll play a critical role in shaping service experiences that support millions of customers, partnering with diverse teams to turn user insights into business impact.
FinanceFinancial ServicesInsurance
Responsibilities
Plan and execute moderate to complex UX research initiatives, using methods such as usability studies, interviews, focus groups, surveys, card sorting, and heuristic evaluations
Synthesize insights from multiple data sources—including primary research, secondary research, and operational data—to inform service experience strategy
Partner closely with UX, Product, Technology, Analytics, and Operations teams to embed research into decision-making
Support discovery efforts through persona development, journey mapping, and user needs analysis
Translate research findings into clear, compelling stories and visualizations that drive action
Present insights to senior and executive stakeholders, tailoring communication to different audiences
Apply strong analytical, organizational, and critical-thinking skills to manage multiple initiatives
Use industry-standard research tools and methodologies, including platforms like Qualtrics and UserZoom, and frameworks such as Design Thinking and Lean UX
Stay current with emerging research trends, tools, and best practices
Qualification
Required
Bachelor`s degree in Human Factors, Human Computer Interaction, Information Design or related field and minimum of 2 years of related experience
Master`s degree in Human Factors, Human Computer Interaction, Information Design or related field with 0-2 years of related experience or equivalent work experience
Experience applying (in a business setting) user research methods (e.g. usability testing, online surveys, interviews, contextual inquiry, focus groups) and methodologies, such as Design Thinking and Lean UX
Experience conducting UX research in a corporate, agile environment
A background in Human Factors, Human-Computer Interaction, Information Design, or a related field
Confidence working independently while exercising sound business judgment
Experience influencing stakeholders through evidence-based recommendations
Comfort adapting to change and navigating ambiguity
A strong commitment to diversity, equity, and inclusion, valuing different perspectives
Strong methodological expertise
Ability to communicate insights with confidence
Ability to thrive in complex, fast-moving organizations
Strong analytical, organizational, and critical-thinking skills to manage multiple initiatives
Use of industry-standard research tools and methodologies, including platforms like Qualtrics and UserZoom, and frameworks such as Design Thinking and Lean UX
Stay current with emerging research trends, tools, and best practices
Preferred
Exposure to insurance or financial services is a plus, but not required
Benefits
Flexible Time Off Annual Accrual - days: 20
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Opportunities provided through our Employee Resource Groups
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
Recent News
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