Digital Science · 10 hours ago
Business Systems Administrator (Gong & LinkSquares)
United States
Full-time
Remote
Mid LevelDigital Science is a pioneering technology company advancing the research ecosystem. The Business Systems Administrator will oversee the administration and optimization of Gong and LinkSquares, ensuring effective usage and integration of these platforms across various teams.
FinanceSoftware
Responsibilities
Act as the primary system administrator for Gong
Manage users, permissions, integrations
Managing onboarding, offboarding and access controls
Configure call recording rules, trackers, libraries, and dashboards
Ensure data quality, compliance, and correct usage across sales and customer teams
Partner with key stakeholders to support coaching, deal reviews, and insights
Lead rollout of new Gong features and best practices
Explore, implement, and maintain integrations between Gong and other core business systems (e.g. CRM, Chili Piper conferencing tools, and analytics platforms)
Troubleshoot system issues and act as liaison with Gong support and a dedicated Gong CSM
Act as the primary system administrator for LinkSquares
Manage contract repository structure, users, permissions, templates, and workflows
Support Sales, Sales Ops, Legal, People, and relevant key stakeholders with contract creation, review, and execution workflows
Maintain integrations with CRM (in collaboration with CRM team) and e-signature tools (e.g. Salesforce, DocuSign) and explore new use cases (e.g. vendor contract management and integrations (e.g. Netsuite)
Ensure contract data quality, tagging, and reporting accuracy
Support compliance, audit, and contract reporting needs
Partner with Sales Ops and Legal on improving reduction of manual work, turnaround times and contract visibility
Own the end-to-end administration, governance, and integration of Gong and LinkSquares, ensuring both platforms are fully embedded into commercial, legal, and vendor management workflows
Define and execute the integration strategy across Gong, LinkSquares, and other core business systems to enable seamless end-to-end processes and data flow
Govern system configurations (including trackers, templates, clauses, permissions, and workflows) to ensure consistency, scalability, and avoid system sprawl
Ensure compliance with data privacy, consent, retention, and audit requirements across recorded conversations and contracts
Monitor system adoption and effectiveness, partnering with, RevOps, Legal, Sales, and Customer teams to drive meaningful and sustained usage
Manage alerts, renewals, and key contractual obligations for both customer and vendor contracts, supporting risk management and cost visibility
Support reporting, audits, and insight needs related to contracts, conversations, and system usage
Maintain system documentation, SOPs, and user guidance, and support onboarding and training for new users
Proactively identify opportunities to automate workflows and improve operational efficiency across systems
Act as a trusted operational partner to commercial, legal, and operations stakeholders
Design and deliver enablement programs for Gong and LinkSquares, including onboarding, ongoing training, and feature releases
Create and maintain enablement materials such as playbooks, guides, SOPs, and best-practice documentation
Support change management initiatives related to new workflows, integrations, or system enhancements
Qualification
Required
Experience administering Gong and/or LinkSquares (or similar CLM / revenue intelligence tools)
Strong understanding of commercial workflows (sales, contracting, customer lifecycle)
Strong documentation and communication skills
Experience working with CRM systems (Salesforce preferred) and systems integration knowledge
High attention to detail and strong data quality mindset
Ability to work cross-functionally with Sales, RevOps, Legal, and Operations
Comfortable in a hands-on, execution-focused role
Strong interest in emerging technologies and a demonstrated ability to drive adoption and meaningful usage across teams
Experience enabling and supporting business users on SaaS platforms through training, documentation, and ongoing support
Proven ability to drive system adoption and behavior change across cross-functional teams
Preferred
Experience in RevOps, Sales Ops, Legal Ops, or Commercial Operations
Experience with DocuSign, contract workflows, or deal desk processes
Exposure to analytics, dashboards, or commercial insights
SaaS or B2B environment experience
Familiarity with Spiff and similar go-to-market systems is beneficial but not required
Company
Digital Science
Digital Science is a scientific research software technology company. It is a sub-organization of Holtzbrinck Digital.
Founded in 2010
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mario Diwersy
Chief Technology Officer
Greg Timbol
VP Corporate Sales
Recent News
SCRA: South Carolina Research Authority
2026-01-23
2025-12-16
Company data provided by crunchbase