Executive Jet Management · 16 hours ago
Vice President, Owner Experience
Massachusetts, United States
Full-time
Onsite
Director/Executive
6+ years expExecutive Jet Management has been a pioneer in aircraft management and worldwide jet charter services since 1977. The Vice President, Owner Experience is responsible for delivering a comprehensive, relationship-focused account management approach for a designated portfolio of fully managed EJM aircraft, ensuring an exceptional Owner Experience through collaboration and strategic planning.
AerospaceAir TransportationFleet Management
Responsibilities
Develops and implements both strategic plans for achieving short and long term account retention, profitability and growth goals. Strategizes with clients to determine optimal ways to achieve aircraft needs, including but not limited to: aircraft upgrades, maintenance schedules, replacement aircraft, hangar locations, dual-based aircraft, yearly and long term budgets, etc, with a focus on long-term planning and relationship management
Partner with Contracts Manager to monitor and facilitate the executive of management agreements, lease agreements, hangar contracts or other contracts as required
Ensures that each owner experience is consistent with service standards and the EJM brand
Collaborates with a team of account management individual contributors. Provides regular feedback regarding account and owner needs
In partnership with executive leadership, identifies and implements infrastructure, metrics and systems to support the success of a world-class owner services function
May participate on cross functional project teams to implement new systems, processes and tools
Collaborates with a variety of internal stakeholders to facilitate solutions important to owner satisfaction and retention. Serves as the voice of the owner to internal stakeholders, balancing the needs of the company with those of the client
Serves as an executive point of escalation for complex matters and key relationships, using a curiosity-driven approach to resolve issues and address root causes
Maintains professional and technical knowledge through education, professional associations and personal networks
Continuously monitors customer, market and competitor activity. Develops and manages key strategic relationships with owners, prospects and industry influencers
Travels to meet with clients and crew members on a regular basis
Qualification
Required
Bachelor's in Business Administration or Aviation
6-8 years of experience
Proven track record of success in aviation operations and account management leadership roles
Strong problem-solving and analytic skills
Past experience leading and directing teams
Strong business and financial acumen
Exceptional interpersonal and organization skills
Ability to handle sensitive data and act with diplomacy
Ability to travel 50% of time
Benefits
Medical, dental, and vision insurance, available with no monthly premiums
401(k) plan, with 67% of every dollar you contribute matched by EJM
Health savings account (HSA)
Flexible spending accounts (FSA)
Prescription drug benefit plan
Life insurance and AD&D benefits
Company-paid short-term disability
Long-term disability
Paid Parental Leave
Legal plan
Pet Insurance
Paid Time Off
Company
Executive Jet Management
EJM has built a solid reputation for being the leader in worldwide aircraft management and private jet charter services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rob Gilliam
CFO
Von Jones, MBA
Chief Financial Officer
Recent News
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