Legacy Capital · 22 hours ago
Legal Customer Support Administrator (Minimum AA Degree required)
Las Vegas, NV
Full-time
Onsite
Entry Level
$21/hr - $23/hr
1+ years expLegacy Capital Services is a national consumer rights law firm dedicated to helping Americans achieve financial freedom from burdensome debt. The Legal Customer Support Administrator is responsible for ensuring client satisfaction through effective case management and communication, acting as the primary point of contact for clients.
Asset ManagementFinanceFinancial Services
Responsibilities
Act as the face of the law firm, engaging with clients
Coordinate legal communications, including handling calls and responding to emails
Regularly communicate with clients to provide case reviews and update on their representation progress
Actively listen to client needs and identify solutions and provide reassurance to resolve client concerns
Analyze client files and accurately maintain sensitive client information and notate interactions
Act as a point of contact for resolving escalated issues
Maintain financial accounts by processing client adjustments as needed
Work closely with other departments as an advocate for the client
Qualification
Required
A minimum of an associate's degree required
Strong and clear verbal and written communication skills to interact with clients effectively
Speak fluent English
A caring and understanding of clients that need a helpful voice
Strong ability to multi-task and solve problems
Ability to learn new software programs
Exhibit a high degree of initiative, independence, and critical thinking
High level of accuracy, follow-up, and attention to detail
Skilled in written English, including spelling, grammar, and punctuation
Experience in customer service: 1 year
Preferred
Bachelor's or beyond preferred
Bilingual in Spanish is a plus
Experience in administrative: 1 year
Experience in call center: 1 year
Spanish
Benefits
Comprehensive health coverage – medical, dental, and vision plans
Health Savings Account
Paid Time Off
Life insurance
Retirement savings program
Opportunities for growth and advancement through internal promotion potential
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Company
Legacy Capital
Legacy Capital is an asset management company that specializes in micro and macroeconomic intelligence.
11-50 employees
Funding
Current Stage
Early StageRecent News
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