First Supply LLC · 15 hours ago
Intern, IT Help Desk
West Salem, WI
Internship
Onsite
InternFirst Supply LLC is a fifth-generation family-owned company that has served the Upper Midwest for over 125 years. They are seeking an IT Help Desk Intern to provide entry-level technical support while gaining hands-on experience in troubleshooting and customer service.
ManufacturingWholesale
Responsibilities
Provide first-level technical support to end-users via phone, email, or in-person under supervision
Assist with identifying, investigating, and researching technical problems
Help manage IT tickets by responding to requests, updating tickets, and escalating when necessary
Work with IT team to analyze existing workflows and propose solutions for continuous process improvement
Support troubleshooting of basic hardware, software, and network issues
Walk users through problem-solving steps and provide clear instructions
Assist with installation, configuration, and maintenance of computer systems and applications
Support setup and maintenance of IT equipment, including laptops, desktops, printers, and mobile devices
Document technical issues, solutions, and processes for future references
Other duties/responsibilities as assigned
Qualification
Required
Actively pursuing Associate or Bachelor's degree in Computer Science or Information Technology
Basic knowledge of Microsoft Windows and Office Suite
Understanding of basic networking concepts
Excellent communication and customer service skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Interest in learning security best practice and assisting in their implementation
Strong organizational, interpersonal, and written / verbal communication skills
Benefits
Medical
Dental
Vision
401(k) with company match
PTO
Company paid holidays
On demand pay
Education assistance
Adoption assistance
And more!
Company
First Supply LLC
First Supply is a wholesale company that offers plumbing, waterworks, and industrial supplies.
Founded in 1897
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kathryn Poehling Seymour
President & CEO
Recent News
Company data provided by crunchbase