Tint · 14 hours ago
VP of Operations (Insurtech)
United States
Full-time
Remote
Director/Executive
$250K/yr - $280K/yr
15+ years expTint is an Insurtech company that enables SaaS platforms and marketplaces to enhance growth and profitability through embedded insurance. As the Vice President of Operations, you will lead operational initiatives, establish a culture of excellence, and drive the development of scalable solutions in the insurance technology space.
Artificial Intelligence (AI)Information TechnologyInsuranceInsurTechMachine LearningSoftware
No H1B
Responsibilities
Assess the current claims management system (CMS) and define the operating model for expanded claims handling (processes, staffing plan, QA, escalation paths, SLAs)
Stand up in-house DMV reporting for required verticals, ensuring accuracy, timeliness, and audit readiness
Build a 2026 staffing forecast aligned to growth targets, including hiring plan, ramp assumptions, and capacity modeling
Identify regulatory and compliance gaps and implement regulatory reporting coverage across all relevant business functions
Standardize end-to-end servicing and claims workflows to enable fast onboarding and consistent execution across multiple product lines
Establish repeatable operational playbooks, controls, and performance metrics to maintain quality as volume grows
Evaluate whether current agency management systems and supporting tooling can scale to support rapid onboarding, servicing execution, and future growth
Deliver a clear recommendation and roadmap (optimize vs. replace), including cost, timeline, and implementation approach
Balancing engaging directly with customers and being a strategic advisor and executor alongside the founding team, playing a crucial role in the early-stage development of the startup, establishing a robust operational excellence culture, and assembling a high-performing operations team
Lead the following areas: Customer Support, Claims, Agency Operations, and Legal & Compliance
Develop and formalize SOPs and processes that will allow Tint to scale its existing insurance programs and launch dozens of new ones
Create the vision and scale the Operations function by using a team augmented by AI agents to ensure quality and high margins
Create and monitor KPIs to demonstrate operational excellence
Support the full lifecycle of new product offerings, focusing on the development of reusable and scalable operational solutions across various insurance products
Collaborate across functions to prioritize and execute the operations initiatives effectively
Provide business requirements to the Product team based on feedback from customers and policyholders
Qualification
Required
15+ years of Operations leadership scaling teams, processes, and multi-function operations within high-growth technology startups; proven ability to manage end-to-end business units and performance outcomes
5+ years of insurance industry experience with a strong understanding of insurance operations, regulatory requirements, and compliance-driven workflows
Experience operating within an MGA model, including cross-functional coordination across underwriting, claims, customer support, and partner ecosystems
Proven ability to leverage consumer insights, analytics, and market research to identify customer needs, pain points, and behavioral drivers—and translate them into operational improvements
Comfortable partnering with senior leadership and diverse stakeholders to align on priorities, drive operational performance, and deliver measurable outcomes in fast-moving environments
Strong strategic and executional range—able to move seamlessly from long-term operating strategy to detailed, hands-on implementation (including defining requirements and resolving complex edge cases)
Deep analytical problem-solver with the ability to dive into complex operational challenges, operate effectively in ambiguity, and design scalable solutions
Excellent communicator—able to clearly articulate customer issues, operational constraints, and business tradeoffs across technical and non-technical audiences
Proven people leader with experience building, mentoring, and coordinating high-performing teams, driving accountability, and delivering results cross-functionally
Preferred
Ideally has carrier-side experience (or meaningful carrier partnerships) to bring a grounded perspective on how insurers operate and make decisions
Ideally has call center / customer operations experience, with firsthand understanding of service delivery, quality systems, escalations, and customer outcomes
Experience with ML/AI technologies, and using automation to improve efficiency, quality, and customer outcomes
Experience building or operating APIs, SaaS, and/or Enterprise products, including technical collaboration with Product/Engineering
Strong business acumen—may be demonstrated through an MBA, insurance designations, or equivalent operating/financial ownership
Benefits
Flexible Working.
Flexible Time Off.
Competitive Compensation.
Comprehensive Healthcare.
Company Retreats to Exciting Locations.
Company
Tint
Tint empowers tech platforms to offer intrinsic embedded insurance - protecting their users from the inherent risks of using their platforms.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$28.75MKey Investors
QED Investors
2022-02-01Series A· $25M
2021-04-10Seed· $3.75M
2019-05-20Convertible Note
Leadership Team
Matheus Riolfi
Co-founder & CEO
Jérôme Selles
Co-Founder, Chief Data Officer
Recent News
Soma Capital
2026-01-14
2023-12-26
Company data provided by crunchbase