IDR, Inc. · 20 hours ago
Technical Support Specialist
Milledgeville, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expIDR, Inc. is seeking a Technical Support Specialist to join their team for their largest client. The role involves providing technical support to end users, troubleshooting network issues, and implementing best practices for IT service management.
Information TechnologyRoboticsSoftware
Responsibilities
Provide technical support to end users within the organization
Test emerging new technologies and train end users on these technologies
Working hands on with network troubleshooting and issue resolution
Implement best practices for IT service management
Diagnose and resolve software and hardware issues
Qualification
Required
2+ years' experience with hands on technical support
Extensive experience providing trouble shooting skills remotely, in person, and via the phone
Strong telecom experience
Work within an SLA driven incident management workflow
Experience troubleshooting hardware, software, and peripheral equipment
Benefits
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
Company
IDR, Inc.
IDR, Inc.
501-1000 employees
H1B Sponsorship
IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ashley Holahan
President and CEO
Recent News
2025-11-19
SeekingAlpha
2023-11-24
Company data provided by crunchbase