ALTA IT Services, LLC · 2 hours ago
HR Shared Services Advisor
Vienna, VA
Contract
Hybrid
New Grad, Entry LevelALTA IT Services, LLC is a leader in delivering outsourced services and workforce solutions across North America. They are seeking an HR Shared Services Advisor to provide guidance and support across various shared services functions, optimize operations, and resolve employee inquiries.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day
Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints
Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services
Perform functions in adherence to defined service level agreements
Ensure compliance with all HR related policies, practices, and procedures
Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures
Perform research for process improvements; provide information to senior staff and leadership as directed
Qualification
Required
Advanced customer service focus and relationship management skills
Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
Familiarity with various Human Resource issues, services, and systems
Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
Effective database and presentation software skills
Effective organizational, planning and time management skills
Effective research, analytical, and problem-solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective verbal and written communication skills
Preferred
Previous call center experience
Exposure to human capital management systems
Familiarity with client products, services, programs, policies, and procedures
Benefits
Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans
Participation in a 401(k) plan
Company
ALTA IT Services, LLC
ALTA IT Services, LLC combines experience and expertise to deliver IT talent that meets and exceeds the expectations of our clients.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-12-18Acquired
Leadership Team
Bonnie Wells
Senior Business Development Manager - Strategic Staffing Partner
Company data provided by crunchbase