NexGen Tech Solutions · 14 hours ago
Support Manager (IT/Cloud)
Scottsdale, AZ
Contract
Onsite
Senior Level, Lead/Staff
8+ years expNexGen Tech Solutions is looking for an experienced Transition Manager to lead and manage end-to-end service transitions. The role involves ensuring seamless migration of IT services while managing stakeholders and mitigating risks associated with the transition process.
ConsultingDigital MediaInformation TechnologyInternet of ThingsMedia and EntertainmentSoftwareStaffing Agency
Hiring Manager
Anisha Singh
Responsibilities
Plan and execute service transitions, ensuring smooth handover from incumbent teams
Define timelines, milestones, success criteria, and communication plans
Manage stakeholders across business, IT, service providers, and customers
Identify, track, and mitigate transition risks and issues
Oversee knowledge transfer, SOP creation, and training activities
Drive process optimization and continuous service improvement
Ensure compliance with policies, contracts, and regulatory requirements
Provide regular reporting on transition progress, risks, and issues using Jira
Qualification
Required
8+ years of experience
Excellent knowledge of Jira
Strong experience in Transition & Project Management
Hands-on experience transitioning L1–L2 Tech Support / Application Support processes
Strong Change Management and stakeholder engagement skills
Good understanding of ITIL processes
Excellent communication, documentation, and coordination abilities
Proficiency in Jira for tracking tasks, risks, and reporting
Preferred
ITIL certification (preferred)
Experience in managed services or service delivery environments
Company
NexGen Tech Solutions
At NexGen Tech Solutions, we are engineering the future of business with expertise in Digital Product Engineering, Cloud, GenAI, and Automation.
1001-5000 employees
H1B Sponsorship
NexGen Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (1)
2023 (1)
2022 (1)
2021 (1)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Satender Sharma
Chief Executive Officer
Company data provided by crunchbase