Sedgwick · 5 hours ago
Director, Operations
Eden Prairie, MN
Full-time
Hybrid
Senior Level, Lead/Staff
$100K/yr - $100K/yr
10+ years expSedgwick is a leading claims management services company dedicated to providing quality services to clients. The Director of Operations will oversee the technical and operational functions within assigned offices, ensuring compliance with standards and managing staffing, training, and budget responsibilities.
BankingInsuranceRisk Management
Responsibilities
Responsible for overall operations management for all assigned locations/offices
Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements
Establishes business plan with goals and objectives for the partnership and locations/offices
Monitors management reports relating to the partner/office performance
Assists with the coordination of sales and client service efforts
Performs other duties as assigned
Supports the organization's quality program(s)
Travels as required
Administers company personnel policies in all areas and follows company staffing standards and training recommendations
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
Provides support, guidance, leadership and motivation to promote maximum performance
Qualification
Required
Ten (10) years of related experience or equivalent combination of education and experience
Seven (7) years of claims management experience
Four (4) years of supervisory experience
Strong technical claims knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Preferred
Bachelor's degree from an accredited college or university
CPCU, ARM, AIM, and/or AIC certifications
Benefits
Medical
Dental
Vision
401k and matching
PTO
Disability and life insurance
Employee assistance
Flexible spending or health savings account
Other additional voluntary benefits
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase