Beyond Finance · 1 day ago
Associate IT Support Specialist
Atlanta, GA
Full-time
Onsite
Mid Level
$60K/yr - $75K/yr
3+ years expBeyond Finance is dedicated to helping Americans overcome debt and achieve financial stability. They are seeking an Associate IT Support Specialist to minimize end-user downtime and enhance user experience through hands-on IT support and system administration.
BlockchainCryptocurrencyFinancial ServicesFinTech
Responsibilities
Office Tech: Installation and maintenance of office networking, conferencing equipment, AV equipment and workstations ensuring all equipment are mission-ready
Onboarding Experiences: Ensure best-in-class tech experiences for new hires during training sessions. Including device setup, first-time logins, and equipment distribution
IT Representative: You will be end-user facing and provide white-glove level of support with a responsive, communicative and professional attitude
Inventory Management: Maintain a meticulous inventory of all tech equipment and ensure we are properly stocked with necessary devices and peripherals
Endpoint Management & Imaging: Assist with the deployment of software and security patches on Mac and Windows machines. Effectively deduce down-time with remote imaging tools
Troubleshooting: Identify and resolve OS, software and hardware issues for Windows and MacOS
Identity and Access: Manage and troubleshoot SSO issues relying on your experience with SAML and SCIM
Scalable Remediations: Learn to identify and resolve endpoint/networking issues at scale by using DEX platforms and scripts. You will be encouraged and mentored to properly develop scripts using bash and powershell
Refine Processes: Help identify manual processes which can be automated using our existing platforms/toolset
Project Development: Contribute action plans for approval. You will be encouraged to be a driver and suggest paths forward
Documentation: Maintain the 'Source of Truth' by creating/updating clear, concise knowledge base articles for both end-users and the internal IT team
Assist: Monitor escalation channels and queues to provide T1/T2 support channels
Mentor: Share best practices and troubleshooting knowledge with T1/T2 peers
Escalate: Identify issue trends and bugs to IT Engineering and Security teams
IT Apprenticeship: Assist IT Engineers with investigations and incidents involving Google Workspace, Slack, Zoom and AD/MDM
Qualification
Required
3 years of experience in IT support
Experience resolving issues with Windows/Mac hardware as well as networking issues
Experience with Call Center Software, SSO, MDM, Powershell, Bash, Google Workspace, Azure, OS Imaging, Windows, MacOS
Ability to quickly resolve issues
Enjoyment in solving new problems and understanding their causes
Motivation to learn scripting languages like Python, Bash, or PowerShell
Ability to break down complex technical issues and provide guidance
Proactive approach to tasks and issues
Benefits
Considerable employer contributions for health, dental, and vision programs
Generous PTO, paid holidays, and paid parental leave
401(k) matching program
Merit advancement opportunities
Career development & training
Company
Beyond Finance
Beyond Finance provides financial services to help individuals overcome debt and gain financial peace of mind.
1001-5000 employees
H1B Sponsorship
Beyond Finance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (22)
2023 (14)
2022 (4)
2021 (13)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$805MKey Investors
Comvest Credit Partners
2023-08-22Debt Financing· $635M
2021-02-08Debt Financing· $110M
2021-01-01Series Unknown
Leadership Team
Lou Antonelli
Executive Vice President & Chief Operating Officer
Ruchir Doshi
Director of Product Management
Recent News
2026-01-06
2025-12-29
Company data provided by crunchbase