Customer Service Representative Trainee jobs in United States
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Intero Real Estate Services · 2 hours ago

Customer Service Representative Trainee

positionTucson, Arizona, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Intero Real Estate Services is seeking a Customer Service Representative Trainee to participate in a six-month training program. The trainee will learn to provide support to clients, handle calls, advise on insurance coverage, and assist with claims and billing inquiries.

Building MaterialE-CommerceReal EstateRetail

Responsibilities

Taking direction from the Trainer, learn how to support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (75-80%)
Learn how to handle calls from clients, underwriters and third parties
Learn how to advise clients regarding insurance coverage and risk management issues
Learn how to process policy changes and cancellations
Learn how to assist with claims and billing inquiries
Foster and maintain good working relationships with insurance companies and underwriters
Learn how to work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. (10-15%)
Learn how to identify and then report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. (0-5%)
Perform any additional responsibilities as requested or assigned. (0-5%)
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management
Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism
Establish and maintain positive and productive work relationships with all staff, customers, and business partners
Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development
Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities

Qualification

Customer service experiencePropertyCasualty LicenseAnalytical skillsProblem-solving skillsCommunication skillsTime management skillsOrganizational skills

Required

High School Diploma or equivalent work experience and knowledge
Previous customer service experience
Excellent analytical, problem-solving, and decision-making skills
Excellent oral, written, and interpersonal communication skills
Proven automation, time management, and organizational skills
Obtain Property and Casualty License during the program

Benefits

Medical
Health Savings Account
Dental
Vision
Life Insurance
Paid Vacation (PTO)
401(k) with employer match
Flexible Spending Account
Employee Assistance Program (EAP)

Company

Intero Real Estate Services

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Intero sells more homes than any other company in our market. That means more experience behind every sale, including yours.
dateFounded in 2002
location
Morgan Hill, California, USA
people-size1001-5000 employees
web-link
http://www.interorealestate.com/

Funding

Current Stage
Late Stage

Leadership Team

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Derek Overbey
Vice President Marketing
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Company data provided by crunchbase