ZeroTier · 10 hours ago
Director of Pre-Sales Engineering & Customer Success
United States
Full-time
Remote
Director/Executive
8+ years expZeroTier is a leader in next-generation connectivity and cybersecurity, providing secure, peer-to-peer virtual networks. The Director of Pre-Sales Engineering & Customer Success will lead the Customer Success function while supporting complex sales engagements and establishing scalable processes to ensure customer success.
Cloud InfrastructureCyber SecurityInformation TechnologyMobileNetwork SecurityVirtualization
Responsibilities
Own and lead the Customer Success organization, ensuring high-quality onboarding, technical support, adoption, and long-term customer success across ZeroTier’s user and enterprise base
Establish scalable CS processes, playbooks, tooling, and escalation paths to support a growing, highly technical customer footprint
Define and track CS success metrics, including onboarding effectiveness, customer health, retention risk, and expansion readiness
Serve as the senior technical escalation point for complex customer issues and strategic accounts
Act as ZeroTier’s founding pre-sales technical leader, supporting complex sales opportunities through architecture reviews, technical discovery, demos, proof-of-concepts, and security discussions
Partner closely with Sales to ensure strong technical qualification, successful deal execution, and clean handoffs from pre-sales to post-sales
Develop repeatable technical sales assets, demo environments, objection-handling frameworks, and reference architectures
Hire, onboard, and manage ZeroTier’s first dedicated Sales Engineer
Transition from direct deal support to coaching, enablement, and technical oversight as Sales Engineering capacity grows
Define when and how Sales Engineering is engaged to maximize leverage and avoid bottlenecks
Serve as the voice of the customer across Product and Engineering, providing structured feedback on usability, reliability, feature gaps, and deal blockers
Influence roadmap prioritization, packaging, documentation, and tooling based on real-world customer and prospect needs
Partner with Operations to ensure scalable, well-documented customer and sales-support workflows
Qualification
Required
8+ years of experience in B2B SaaS in Customer Success, Solutions Engineering, Sales Engineering, or closely related technical customer-facing roles
Proven experience leading or building Customer Success teams in highly technical products or platforms
Hands-on pre-sales technical experience supporting complex enterprise or mid-market sales cycles
Strong background in networking, infrastructure, distributed systems, and/or cybersecurity (e.g., networking platforms, VPNs, SD-WAN, zero trust, or adjacent technologies)
Demonstrated ability to operate as a player coach, comfortable owning execution early while building toward scale
Experience hiring, mentoring, and developing technical roles (CSMs, SEs, support engineers, or similar)
Excellent cross-functional communication skills, with the ability to influence Sales, Product, and Engineering without direct authority
Comfort operating in fast-paced startup or scale-up environments with evolving structure and priorities
Strong judgment in balancing short-term revenue support with long-term customer success and scalability
Benefits
Hybrid office / remote work environment
Equity compensation package
Generous employer-paid health insurance, including preventative dental care for adults
401K Plan with employer matching
Flexible PTO policy
Flexible work hours (subject to management approval)
Career Enhancement Funds
Employee Referral Bonus
Company
ZeroTier
ZeroTier is the world's leading next-generation connectivity and cybersecurity company.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$15.24M2024-07-26Series A· $13.5M
2017-12-13Seed· $1.28M
2015-03-24Angel· $0.46M
Leadership Team
Andrew Gault
CEO
Recent News
Company data provided by crunchbase