Glow Networks · 1 day ago
Field Technician
Chicago, IL
Contract
Onsite
Mid, Senior Level
2+ years expGlow Networks is seeking a Field Technician Level- 3/4 to join their team. The role involves performing installation and maintenance tasks on network elements, leading projects, and ensuring quality inspections while adhering to industry standards.
Communications Infrastructure
Hiring Manager
Vineet Rawat
Responsibilities
Have a minimum of 2 years accumulated experience, or equivalent as determined by the Installation Supplier’s learning process and demonstrated to Ciena upon request, proficiency in the system (Network Elements 1, 2, 3, or 4) being worked on, or hold a Certificate of Completion from a learning facility providing an appropriate curriculum
Be capable of performing the following work operations or job activities without supervision or directions:
Addition or removal of common systems equipment hardware
Addition or removal of wiring and connections (on non-working equipment only)
Lead verification/continuity testing
Analysis of job specifications and drawings
Provide work assignments to Skill Level 1 and 2 Installers
Prepare a Method of Procedure (MOP)
Write Job Information Memorandums (JIMs)
Resolve job specification and/or drawing problems
Mark/correct office record drawings
In-process and final quality inspections
Completed Customer Experience Learning
Capable of leading a project and providing status updates and communicating with Ciena PM as required
Terminate A/C power at equipment and customer PDU/Outlet
Be capable of performing as the Installation Supplier’s in-charge person on Common Systems jobs
Not perform Skill Level 4 work operations/job activities unless properly supervised
Not progress to Skill Level 4 without a minimum of 3 years accumulated experience or equivalent as determined by the Installation Supplier’s learning process
Not perform work operations/job activities on working equipment or circuits unless directly supervised
Have a minimum of 3 years accumulated experience or equivalent as determined by the Installation Supplier’s learning process and demonstrated to Ciena upon request, proficiency in the system (Network Elements 1, 2, 3, and 4) being worked on, or hold a Certificate of Completion from a learning facility providing an appropriate curriculum
Be capable of performing the same work operations/job activities as a Skill Level 3 Installer without supervision or direction
Be capable of performing as the Installation Supplier’s in-charge person
Be capable of performing additions, removals, and modifications on working equipment and circuits. Skill Level 4 work operations/job activities may include:
Circuit modifications
Software additions or upgrades
Power transition work
Addition or removal of batteries
Addition or removal of circuits on working power distribution sources
Support remote test and turn-up as directed through NetTech
Qualification
Required
Have a minimum of 2 years accumulated experience, or equivalent as determined by the Installation Supplier's learning process and demonstrated to Ciena upon request, proficiency in the system (Network Elements 1, 2, 3, or 4) being worked on, or hold a Certificate of Completion from a learning facility providing an appropriate curriculum
Be capable of performing the following work operations or job activities without supervision or directions: Addition or removal of common systems equipment hardware, Addition or removal of wiring and connections (on non-working equipment only), Lead verification/continuity testing, Analysis of job specifications and drawings, Provide work assignments to Skill Level 1 and 2 Installers, Prepare a Method of Procedure (MOP), Write Job Information Memorandums (JIMs), Resolve job specification and/or drawing problems, Mark/correct office record drawings, In-process and final quality inspections, Completed Customer Experience Learning, Capable of leading a project and providing status updates and communicating with Ciena PM as required, Terminate A/C power at equipment and customer PDU/Outlet
Be capable of performing as the Installation Supplier's in-charge person on Common Systems jobs
Not perform Skill Level 4 work operations/job activities unless properly supervised
Not progress to Skill Level 4 without a minimum of 3 years accumulated experience or equivalent as determined by the Installation Supplier's learning process
Not perform work operations/job activities on working equipment or circuits unless directly supervised
Have a minimum of 3 years accumulated experience or equivalent as determined by the Installation Supplier's learning process and demonstrated to Ciena upon request, proficiency in the system (Network Elements 1, 2, 3, and 4) being worked on, or hold a Certificate of Completion from a learning facility providing an appropriate curriculum
Be capable of performing the same work operations/job activities as a Skill Level 3 Installer without supervision or direction
Be capable of performing as the Installation Supplier's in-charge person
Be capable of performing additions, removals, and modifications on working equipment and circuits
Support remote test and turn-up as directed through NetTech
Use of Microsoft Office applications including Word, Excel, PowerPoint, and Visio, as well as email applications, and Adobe PDF documents
Understanding of Internet Protocol and IP addressing
Understanding of FTP and Telnet procedures
Job site rules and protocols
Safe use of installation tools
First Aid
Ladder Safety
Power Safety
Ability to interface with customers
Conduct in the workplace
Working well with others
DWDM
OTN
Routing & Switching
Carrier Ethernet
Ability to understand and use site and product documentation
Understanding of labeling requirements and use of labeling equipment
Proper use of installation tools
Understanding of basic AC/DC power and Power Verification
Preferred
Ciena FAST system knowledge
Knowledge of specific Ciena product lines: Converged Packet Optical – 6500 Fixed &/or Flex Grid (including submarine), WSAi, RLS & ELS, Routing & Switching
Company
Glow Networks
Glow Networks provides complete network services for carriers, equipment vendors, and enterprise customers
51-200 employees
H1B Sponsorship
Glow Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (11)
2021 (6)
2020 (22)
Funding
Current Stage
Growth StageTotal Funding
unknown2010-05-14Acquired
Leadership Team
Dharamjeet Taunque
Global Chief Executive Officer
Company data provided by crunchbase