CloudKitchens · 2 hours ago
Associate Operations Manager, CloudKitchens - Houston, TX
Houston
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $60K/yr
2+ years expCloudKitchens helps restaurateurs succeed in online food delivery by transforming underutilized properties into smart kitchens. As an Associate Operations Manager, you will oversee daily operations, manage a dedicated facility team, and serve as the primary point of contact for restaurant partners, ensuring exceptional customer support and operational efficiency.
Delivery ServiceReal EstateRestaurantsSoftware
Responsibilities
Lead and train a dedicated facility team, handling scheduling, training, and performance management
Manage an efficient order fulfillment process and deliver excellent customer service
Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations
Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments
Leading facility tours where you will proactively engage with restaurants as part of relationship building, and leading the overall sales pitch
Develop and maintain internal relationships to set proper expectations with potential customers and continually seek out value-added opportunities (for customers) that other teams can test out
Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise
Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning
Manage the overall partner experience, preventing churn, and extending partner lifecycle
Participate in planning sessions with management and peers, utilizing data to make decisions
Review and report KPI metrics to facility management and contribute to goal setting
Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability
Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts
Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services
Qualification
Required
Lead and train a dedicated facility team, handling scheduling, training, and performance management
Manage an efficient order fulfillment process and deliver excellent customer service
Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations
Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments
Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise
Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning
Manage the overall partner experience, preventing churn, and extending partner lifecycle
Participate in planning sessions with management and peers, utilizing data to make decisions
Review and report KPI metrics to facility management and contribute to goal setting
Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability
Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts
Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services
Preferred
Operations Management: 2 years
Employee Management/Assistant Management: 2 years
Restaurant Management: 2 years
Property Management: 2 years
Benefits
Medical, dental, and vision insurance (multiple plans, incl. HSA options)
Company-paid life and disability insurance (short- and long-term)
Voluntary insurance: accident, critical illness, hospital indemnity
Optional supplemental life insurance for self, spouse, and children
Pet insurance discount
401(k)
Discretionary vacation days
8 paid holidays per year
Paid sick time
Paid Bereavement leave
Paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Company
CloudKitchens
CloudKitchens is a real estate company that provides smart kitchens for delivery-only restaurants. It is a sub-organization of City Storage Systems.
501-1000 employees
H1B Sponsorship
CloudKitchens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (21)
2023 (31)
2022 (29)
2021 (27)
2020 (23)
Funding
Current Stage
Late StageTotal Funding
$1.25BKey Investors
Public Investment FundCraft Ventures
2021-11-01Series Unknown· $850M
2021-11-01Debt Financing
2019-11-07Series Unknown· $400M
Leadership Team
Hanna Stowell
Regional Partnerships
Sam Viering
Enterprise Partnerships and Customer Success
Recent News
2026-01-16
Company data provided by crunchbase