Synectics Inc. · 2 hours ago
Fraud Specialist/Fraud Operations Specialist
United States
Contract
Remote
Entry Level
1+ years expSynectics Inc. is seeking a Fraud Specialist to conduct thorough analyses and investigations to manage fraudulent activities. The role involves evaluating fraud trends, validating customer identities, and implementing policies to deter fraud.
ConsultingInformation TechnologyRecruitingStaffing Agency
Responsibilities
Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels
Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact us
Evaluate fraud trends related to fraudulent orders and identity theft
Perform research and draw conclusions
Researches and/or notifies appropriate internal staff for customer verification or legal action
Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage
Investigates and responds to fraud escalations
Establishes and improves fraud-related process
Identifies issues and recommends solutions on team projects
Reviews, identifies, and deters fraudulent activity
Takes inbound calls and referrals from victims of fraudulent activities
Phone calls, using slack to communicate to the team and reviewing documents to validate identity
Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue
Qualification
Required
At least 1 year relevant experience required
Must have excellent conversational skills in English
Experience navigating multiple computer screens and programs while interacting with customers on the phone
High School diploma or equivalent
One year experience operating a computer in a Windows based environment
One year experience in fraud, customer service or a call center environment
Phone skills, typing skills and good communication skills
Customer service and call center skills
Good tone and communication skills as wells as listening skills
Benefits
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Company
Synectics Inc.
Synectics Inc. is a premier national staffing firm founded in 1984, headquartered in Chicago, Illinois.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Melissa Lounds
Executive Vice President, Strategic Partnerships
Recent News
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