WelbeHealth · 10 hours ago
Call Center Representative
United States
Full-time
Remote
Entry Level
$21.07/hr - $27.81/hr
1+ years expWelbeHealth is dedicated to helping seniors by providing comprehensive medical care and community services. The Call Center Representative will manage inbound and outbound calls, provide exceptional customer service, and ensure accurate documentation and scheduling for participants' appointments.
Health CareHealth DiagnosticsHospital
Responsibilities
Answer incoming phone calls, emails, and contacts as requests come in, and appropriately screen, transfer, resolve and dispose of calls expeditiously while adhering to all process and documentation standards
Review, process, schedule and authorize orders according to department protocols
Ensure that appropriate and timely documentation of all updates, encounters, and communication is documented in source systems as outlined by department protocols
Effectively coordinate the scheduling of participants’ appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn-around times as outlined in WelbeHealth Appointment Scheduling Protocol
Provide eligibility status and benefit information for participants
Address both participant and provider inquiries (Including authorization status and requirements) and if unable to resolve, escalate as appropriate
Qualification
Required
High School Diploma or Equivalency required
Minimum of one (1) year of experience working in a call center environment where a service/support role was primarily performed
Must be flexible with work hours
Excellent organizational and communication experience
Must be open to working EST OR CST time zone
Benefits
Medical insurance coverage (Medical, Dental, Vision)
Flexibility with remote, work from home schedule
Work/life balance – we mean it! 17 days of personal time off (PTO), paid holidays observed annually, and 6 sick days
Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
401k match
Company
WelbeHealth
Unlocking the full potential of our most vulnerable seniors with empathy and love.
501-1000 employees
H1B Sponsorship
WelbeHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$61.23M2020-02-10Series C· $30M
2018-06-29Series B· $15M
2017-02-08Series A· $15M
Leadership Team
Si France
Founder & CEO
Becca Miller Rose
Chief Operating Officer
Recent News
2025-09-02
2025-07-08
2025-06-27
Company data provided by crunchbase