American 1 Credit Union · 8 hours ago
Branch Manager - Battle Creek
Jackson, MI, US
Full-time
Onsite
Mid, Senior Level
$76K/yr - $76K/yr
2+ years expAmerican 1 Credit Union is seeking a Branch Manager for their Battle Creek location. The Branch Manager will oversee daily operations, focusing on member experience, employee development, and achieving branch goals while fostering a positive team culture.
Banking
Responsibilities
Lead, Manage and Accountability: Committed to leading and managing in a way that creates an environment in which accountable employees thrive and non-accountable people choose to leave. Effectively uses people analyzer to find right people, right seats
Team Collaboration: Collaborate with the District Manager in all discussions relevant to the American 1 culture, branch operation processes and overall member experience. Participates in executing strategy for credit union’s short- and long-term goals and objectives and communicates such goals and objectives to their team
Focus on Purpose/Mission: Focused on credit union purpose and mission statement of creating financial wellness in our community through everyday banking
Accountability Measurement and Coaching: Conducts regular observation and monitors accountability to sales program and works on improvement coaching plans for the branch team. Monitors branch benchmark goals for membership, lending and product growth and coaches for success and reports to District Manager
Employee Recruitment and Retention: Ensures that their branch is staffed with team members that are engaged and fulfilled in their work, properly trained and receiving regular feedback on performance
Diversity, Equity, and Inclusion: Committed to building and supporting a culture that is inclusive for all
Branch Expense Control: Committed to controlling branch expenses through appropriate staffing and minimal turnover, member fee refunds, operational expenses, branch closings and more. Oversees branch scheduling to ensure appropriate coverage at peak times
Core Process, Policy and Procedure Review and Recommendations: Responsible for following and coaching to all core processes, policies, and procedures. Assures team is following all processes, policies, and procedures, including policies and procedures for customer identification and all BSA requirements
Community Advocate: Serves as a representative of the credit union and is actively visible in the community in which the branch is located. Works with Community Partnerships to develop partnerships with local dealerships, companies and schools
Qualification
Required
A minimum education of high school diploma or GED
2 years previous management experience required
Preferred
Bachelor's degree preferred
Excellent verbal and written communication skills
Working knowledge of PC applications such as Microsoft Office
Ability to work independently or as a collaborative member of a team
Ability to direct other team members and coach others
Knowledge of credit union products, services, policies, core processes and procedures
Ability to provide supervisory leadership of professional- and intermediate-level staff
Demonstrated member-focused strategy skills
Demonstrated skill in gathering, reporting, and summarizing trends in data
Ability to express oneself clearly and articulately both orally and in writing
Ability to make decisions and take initiative in problem resolution
Ability to exercise tact and responsibility with handling confidential information
Benefits
Health
Dental
Vision
Responsible Time Off
Company
American 1 Credit Union
Mission Statement The mission of American 1 Credit Union is to create financial wellness in our communities through personal everyday banking.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kelly Grygiel
Vice President of Marketing and Community Partnership
Haley Hemmig
Community Partnership Manager
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