NEOGOV · 16 hours ago
BUSINESS SUPPORT SPECIALIST
Cary, NC
Full-time
Onsite
New Grad, Entry Level
$52K/yr - $80K/yrThe Town of Cary is recruiting a Business Support Specialist to provide dependable, high-quality administrative and operational support within their Utilities Department. This position plays a key role in supporting core business operations by ensuring accurate records and providing reliable administrative support across the department.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Serves as the primary support staff for Utilities department, performing a wide variety of administrative tasks in support of business operations utilizing a range of software packages
Records Management: accurately scans appropriate documents, files electronically, ensures that all information can be accessed as needed; follows State and Federal Records Retention Policies
Orders, inventories, and maintains supplies for the Utilities Administration Division; provides support for supply inventory management as needed for other Utilities Divisions
Operates and troubleshoots specialized office equipment and related software
Prepares and maintains personnel transaction forms, ensuring accuracy and thoroughness; enters NEOGOV requisitions; schedules interviews, assists with onboarding of new staff; coordinates timekeeping system; prepares/submits department payroll
Assists Division managers and supervisors with invoice and requisition processing; maintains and processes purchasing and accounts payable requests; tracks invoices and provides summary information to managers on request; manages multi-division contracts for the department
Manages vendor relationships, new vendor setup, resolves vendor concerns and discrepancies and processes payments
Maintains expertise in contract preparation, execution, and administration, including capital projects; monitors and maintains current COI’s for all vendor contracts
Assists employees with registration for classes, conferences, hotels, and other travel related requirements
Plans and/or executes special events, facility usage or other activities as required, i.e. Department meetings, Cary 101, Inside Cary
Serves as the first contact to a wide variety of citizens, visitors and or staff; refers inquiries to appropriate staff; interprets Town and departmental policies, bringing resolution to citizen and internal staff concerns; serves as liaison between departments
Operates within a team of support staff/supervisors; communicates appropriately within team concerning project status, deadlines, back-ups, etc
Participates in the budgeting process, both Operating and Capital, either in a data collection or coordination role; collects information from outside sources and departmental personnel, conducts research on items, supports managers in the development of draft budget documentation
Assists in preparation of materials (presentations, reports, etc.) for departmental or inter-departmental meetings
Maintains FEMA certification inventory of staff trained to work during emergencies (Incident Command Structures series 100 -700); may require flexibility to support departmental response to emergency and/or inclement weather events
Assists division managers with the development and dissemination of direct public information through letters and door hangers for a variety of citizen impact programs – code enforcement, program education, easements, etc
Assists in fostering coordination and communication with multiple departments and ensures a collaborative work environment
Develops and maintains proficiency in computer hardware/technology, including, but not limited to the following software programs: Microsoft Office Suite products, Oracle, Box, OneDrive, SAS, Salesforce/Chatter/Catalog, Naviline, Executime, DocuSign, Laserfiche, Doculivery, Web Writer, Adobe, Juro provides support and training to department staff in all programs
Serves as a web writer to the Town of Cary website for the Utilities Department
Participates on Town and department-wide committees and special task forces
Serves as department proxy for P-card transactions and timekeeping
Participates in special department projects, i.e. coordination of yearly health assessment and benefits registration, dissemination of a wide range of information to staff, including Town-wide initiatives, OSHA required safety training and tracking
Performs others duties as assigned
Qualification
Required
Any combination of education and experience equivalent to graduation from high school and considerable experience in administrative operations or office management in support of business operations
Knowledge of Microsoft Office and the ability to operate standard office equipment is required
Effective oral, written, and interpersonal communication skills with a customer service focus are essential
Organizational skills and the ability to effectively interact with the public is highly desired
Requires drug testing and background check (which may include criminal check, education verification, finger printing and credit history review) prior to employment
Preferred
Experience working within a government or municipality
Experience working across departments and multiple levels within an organization
Accounting knowledge and experience tracking expenses, contracts, and invoice payment
Benefits
Cary is pleased to provide excellent, competitive, and comprehensive benefits to serve the needs of our employees and their families.
Significant dollars (averaging about 40% of annual salary per employee) are spent each year on employee benefits.
Benefits coverage for new employees and family members is effective upon an employee's hire date.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase