Lead Lease Servicing Specialist jobs in United States
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CoBank · 2 hours ago

Lead Lease Servicing Specialist

CoBank is a cooperative bank serving vital industries across rural America, and they are seeking a Lead Lease Servicing Specialist. The role involves performing high-level lease origination, maintenance, and servicing activities while collaborating with various specialists to ensure commitments are fulfilled and to facilitate continuous process improvement.

Banking
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Responsibilities

Performs highest level of lease origination, maintenance and servicing activities for lease transactions
Works in a team environment and collaborates with specialists, asset management, credit, accounts payable and tax to ensure that lease origination and servicing commitments are fulfilled, and to facilitate continuous process improvement
Responsible for workflow prioritization
Identifies, analyzes and resolves issues, answers questions, and proactively identifies challenges and risks to support quality control
Provides periodic status to leadership and team members
Assists management with mentoring, training and continuous improvement activities
Serves as a resource and subject matter expert (SME) for lower level Specialists
Provides back-up for management, assists in training, and facilitates cross-team work-flows
Concentrates efforts on portfolio management and servicing activities over the life of a lease
Performs appropriate due diligence according to Farm Credit Leasing (FCL) policies and authority limits
Completes various activities to meet internal, partner and customer commitments as well as quality goals and service level agreements (SLAs) of the department
Provides back-up for other team members in support of workload balancing
Serves as a subject matter expert in multiple functional areas
Contributes to a culture of transparency and continuous improvement by creating awareness to issues and risks, analyzes root cause, effectively communicates and escalates issues to management in a timely manner; identifies, develops and implements solutions that improve customer service delivery
Leads project work for the department, defines business requirements, performs user acceptance testing, and change management activities to facilitate the successful execution of changes within the team
Assists management with leadership, training, mentoring and continuous improvement activities
Performs quality assurance functions
Works with team to ensure that high quality standards are achieved
Mentors team on opportunities for quality improvement
Actively engages with team contributing to fulfillment of overall partner and customer commitments and issue resolution
Leads or participates in relationship status calls and participates in on-site visits to assigned accounts to build relationships and improve service
Works closely with relationship managers and team members to provide superior customer service
Positive role model, actively influences and encourages development of others
Participates in special projects, and performs other duties as assigned

Qualification

Lease originationPortfolio managementQuality assuranceCustomer serviceProject managementContinuous improvementMentoringTeam collaboration

Required

High school diploma or GED required
5 years of experience, preferably in the leasing industry required

Benefits

Careers with a purpose
Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
Competitive Compensation & Incentive
Hybrid work model: flexible arrangements for most positions
Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
Robust associate training and development with CoBank University
Tuition reimbursement for higher education up to $10k per year
Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match
Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
Associate Resource Groups: creating a culture of respect and inclusion
Recognize a fellow associate through our GEM awards

Company

CoBank is a leading cooperative bank serving agribusinesses and rural infrastructure providers throughout the U.S.

Funding

Current Stage
Late Stage

Leadership Team

A
Andrew Jacob
Chief Operating Officer
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Company data provided by crunchbase