RockForce · 1 day ago
Workers' Compensation Manager
Nashville, TN
Full-time
Onsite
Senior Level
5+ years expRockForce is a national live entertainment labor company that specializes in executing concerts, festivals, and corporate events. The Workers' Compensation Manager oversees the workers' compensation program, ensuring compliant and effective claim management across multiple states and environments while collaborating with various stakeholders.
Entertainment
Responsibilities
Manage the full life cycle of workers' compensation claims for union-represented and non-union employees, from injury intake through claim closure
Serve as the primary liaison with insurance carriers, TPAs, brokers, legal counsel, and-when appropriate-union business agents or stewards, ensuring consistent communication and documentation
Ensure claims handling aligns with contractual requirements while remaining compliant with applicable state workers' compensation laws
Oversee compliance with multi-state workers' compensation regulations and other state requirements for touring crews and multi-jurisdictional work
Manage claims arising from live events, load-ins/load-outs, rigging, staging, forklifts, truss builds, and touring operations
Ensure accurate injury reporting and jurisdictional filings across multiple EINs, clients, and venues
Design and administer return-to-work and modified duty programs applicable to both union and non-union roles, consistent with CBAs and operational realities
Coordinate with Operations, Safety, and HR to identify appropriate transitional work assignments without violating contract language or safety requirements
Monitor medical restrictions, lost-time claims, and ADA considerations in partnership with HR and Legal
Act as a neutral, knowledgeable partner in workers' compensation matters involving union-represented employees
Participate in labor-management discussions related to injury trends, safety concerns, and claim resolution, as appropriate
Support grievance avoidance by ensuring consistent, well-documented, and contract-compliant claim practices
Analyze loss runs, claim frequency, severity, and cost drivers across union and non-union populations
Partner with Safety leadership to identify systemic risks and recommend targeted prevention strategies specific to live entertainment labor
Support experience modification factor (EMR) management and long-term risk reduction initiatives
Train supervisors, crew leads, and managers-both union and non-union-on injury reporting procedures, documentation standards, and post-incident expectations
Provide guidance on how workers' compensation intersects with CBAs, safety rules, and company policies
Prepare regular reports and dashboards for leadership on claim volume, costs, lost-time days, and trends by union/non-union status, market, tour, or client
Deliver actionable insights to support budgeting, forecasting, and strategic labor planning
Qualification
Required
5+ years of workers' compensation or claims management experience, including experience supporting unionized workforces
Demonstrated success managing multi-state claims
Strong working knowledge of workers' compensation laws and medical management dynamics
Excellent communication and relationship-management skills with union partners, operations leaders, and external vendors
High level of discretion, objectivity, and professionalism
Proficiency with claims systems, HRIS platforms, and Excel-based analytics
Preferred
Bachelor's degree in Risk Management, Business, Safety, or related field preferred
Experience in live events, construction, logistics, warehousing, or similarly high-risk labor environments strongly preferred
ARM, CRIS, CPCU, or similar risk/claims certification
OSHA or safety-related training a plus
Benefits
Comprehensive health, dental, and vision insurance plans
401(k) plan
Opportunities for professional development and advancement
Company
RockForce
RockForce is the trusted team setting the stage for the greatest moments in live events.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Charles Bernstein
Chief Executive Officer
Company data provided by crunchbase