Advocate Aurora Health · 1 month ago
Manager IT Support Service
High Point, NC - 306 Westwood Ave
Full-time
Onsite
Mid Level
$51.05/hr - $76.60/hr
3+ years expAdvocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. The Manager IT Support Service is responsible for managing onsite employees, ensuring technology solutions meet business needs, and overseeing the performance of information systems.
Health Care
Responsibilities
Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systems
Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needs
Ensures that applications and infrastructure are current and available to support business operations
Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies. Effectively communicates technology changes and outages to impacted business users
Interacts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers
Locates existing solutions or develops new technology to solve site/region issues where appropriate
Ensures that the local site/region technology and infrastructure meets or exceeds established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoring
Investigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and tracked
Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale
Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business
Qualification
Required
Bachelor's Degree in Business or Information Technology or related field
3 years in information technology and/or project management. Includes 1 year of supervisory experience in managing staff and budgets in an Information Technology environment
Demonstrated project management expertise
Knowledgeable of performance management and improvement techniques
Excellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization. Good presentation skills
Proven experience working in a team oriented, collaborative environment. Excellent team player
Excellent organizational, analytical, interpersonal skill; technical and problem-solving abilities
Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions
Strong decision-making abilities
Preferred
Exposure to finance and budgeting a plus
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Company
Advocate Aurora Health
Advocate Aurora Health is a Healthcare
10001+ employees
H1B Sponsorship
Advocate Aurora Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$10.17MKey Investors
National Cancer Institute
2022-12-02Acquired
2019-08-20Grant· $10.17M
Leadership Team
Don Fosen - CISM, HCISPP
Chief Technology Officer
Jon Kluge
Chief Operating Officer, Senior Vice President, Advocate Aurora Medical Group
Recent News
GlobeNewswire News Room
2025-02-17
Home Health Care News
2024-03-30
Charlotte Business Journal
2023-11-21
Company data provided by crunchbase