Quince · 2 hours ago
Head of B2B Fulfillment Operations
Buena Park, California, United States
Full-time
Onsite
Director/Executive
$170K/yr - $202K/yrQuince is a tech company disrupting the retail industry by focusing on sustainable practices and exceptional customer service. They are seeking a hands-on, strategic operator to build and optimize their B2B fulfillment and decoration operations as the business scales significantly over the next few years.
Retail
Responsibilities
Build and scale the B2B fulfillment operation team at our Los Angeles warehouse, taking the operation from 0 to 1 and beyond. Build and scale an in-house decoration team and facility within the warehouse that can process 10,000 units/day in 6 months
Oversee our up-and-running customization operation in Hong Kong, scaling the team from 2 to 10K units a day while ensuring consistency, quality, and cost efficiency
Lead the design and implementation of a dedicated B2B fulfilment process path distinct from D2C, including inventory storage, picking, packing, and decoration workflows
Lead scale and optimize in-house decoration capabilities (embroidery, screen-printing) overseeing on-the-ground operations managers
Execute on multi-tenant fulfilment operations (operational and technical) to enable distinct packaging and VAS for B2B sales of Quince logistics and fulfilment as a service in H2 2026
Partner closely with Engineering to define and implement WMS and OMS requirements that support B2B complexity and growth
Drive continuous improvement across labor productivity, throughput, quality, cost, and on-time delivery. Define the KPIs and scorecards to measure your operations
Partner with Decoration Program Lead who owns decoration program and offering, order management system, machine and materials procurement/standardization, quality, cost to execute on the decoration Program vision at scale
Lead capacity planning including labor and space as facility footprint scales from ~10K to 50K+ square feet, and from 0 to 20K+ units/day
Establish operating rhythms, KPIs, and reporting to support rapid growth and operational excellence
Qualification
Required
Proven experience building and scaling B2B warehouse and fulfillment operations, ideally from early-stage to high-growth
Experience managing an operations and personnel budget and negotiating with vendors
Experience overseeing multiple sites, including smaller facilities (10K–50K sq ft) that are scaling rapidly
Deep understanding of warehouse operations at all levels, from associate workflows to systems (WMS/OMS)
Strong systems thinker who is confident partnering with Engineering on operational and technical requirements
Experience with value-added services (e.g., decoration, kitting, customization) is a strong plus, but not required
Hands-on, detail-oriented operator with the ability to zoom out and design scalable processes
Comfortable working on-site in a warehouse environment five days per week
Customer obsessed, with an emphasis on quality and on-time delivery
Preferred
Experience managing sites in different countries
Company
Quince
Quince is an affordable luxury brand that sells high-quality fashion and home goods at radically low prices— direct from the factory floor.
Founded in 2018
201-500 employees
H1B Sponsorship
Quince has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Sid Gupta
Co-Founder & CEO
Zunu Mittal
President, Co-Founder
Recent News
Business Insider
2024-03-16
2024-02-22
Silicon Valley Journals
2023-12-04
Company data provided by crunchbase