Enable Dental · 1 day ago
IT Support Specialist
Fayetteville, AR
Full-time
Hybrid
Entry Level
$40K/yr - $45K/yr
1+ years expEnable Dental provides on-site dental care and is seeking a Tier 1 Tech Support Specialist to offer excellent internal customer service to their decentralized workforce. The role involves troubleshooting technical issues, configuring hardware, and ensuring smooth operations for remote and mobile teams.
DentalHealth CareHome Health CareInformation TechnologyOffice Administration
Responsibilities
Provide Tier 1 support for employees using dental software tools and related platforms
Respond to requests such as password resets, software installations, and basic troubleshooting for connectivity issues (VPN, mobile hotspots, etc.)
Troubleshoot application errors and manage device support (Windows laptops, mobile devices) to ensure minimal disruption to user workflows
Set up new user accounts and ensure proper access to Enable Dental's essential SaaS applications and dental software
Travel locally within Northwest Arkansas to pick up stored laptops and other hardware to ship(approximately 10% local travel required)
Configure and prepare laptops for shipment to new or remote employees, ensuring all required software is installed and systems are ready for use
Utilize Remote Monitoring and Management (RMM) tools like NinjaOne to monitor and support remote devices
Provide excellent internal customer service, ensuring a smooth and positive experience for employees when dealing with technical issues
Collaborate closely with other team members to promote a collaborative environment where communication and teamwork are key to resolving technical challenges
Maintain open, clear communication with end-users to ensure they feel supported and valued throughout the troubleshooting process
Be available for minimal on-call duties to address urgent technical issues outside of standard business hours
Qualification
Required
Provide Tier 1 support for employees using dental software tools and related platforms
Respond to requests such as password resets, software installations, and basic troubleshooting for connectivity issues (VPN, mobile hotspots, etc.)
Troubleshoot application errors and manage device support (Windows laptops, mobile devices) to ensure minimal disruption to user workflows
Set up new user accounts and ensure proper access to Enable Dental's essential SaaS applications and dental software
Travel locally within Northwest Arkansas to pick up stored laptops and other hardware to ship (approximately 10% local travel required)
Configure and prepare laptops for shipment to new or remote employees, ensuring all required software is installed and systems are ready for use
Utilize Remote Monitoring and Management (RMM) tools like NinjaOne to monitor and support remote devices
Provide excellent internal customer service, ensuring a smooth and positive experience for employees when dealing with technical issues
Collaborate closely with other team members to promote a collaborative environment where communication and teamwork are key to resolving technical challenges
Maintain open, clear communication with end-users to ensure they feel supported and valued throughout the troubleshooting process
Be available for minimal on-call duties to address urgent technical issues outside of standard business hours
Education Requirements: Bachelor's degree in information technology or related discipline
Experience: 1-2 years of help desk or technical support experience
Jira Service Management and Google Workspace Remote Monitoring and Management (RMM) tools such as NinjaOne or similar platforms
Managing and cloud-based identity and access management services, such as Azure Active Directory
Implementing and managing Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions
Basic understanding of Windows laptops, cloud-based SaaS applications, and mobile device troubleshooting
Effective communication skills with the ability to explain technical concepts in a clear, user-friendly manner
Ability to thrive in a positive, collaborative culture, and contribute to a supportive team environment
Remote Work Requirements: Reliable high-speed internet connection, Dedicated workspace free from distractions
Preferred
Education Requirements: Bachelor's degree in information technology or related discipline
Certifications: CompTIA A+
Certifications: ITIL Foundation Certification
Supporting users in a decentralized or multi-location environment
Familiarity with dental software like Carestack
Benefits
Medical
Dental
Vision
401(k)
Life Insurance
Paid Time Off
Company
Enable Dental
Enable Dental offers on-premise dental solutions for in-need populations empowering dental clinicians to deliver care to patients.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$30.31MKey Investors
SMILE HealthCareQuest Innovation PartnersLive Oak Bank
2024-11-05Series Unknown· $13.97M
2023-08-08Non Equity Assistance
2022-09-23Series Unknown· $7.94M
Leadership Team
Paul Langley
CEO
Nathan Suter, DDS
Chief Innovation Officer, Dental Director
Recent News
SEC
2022-09-24
2022-06-25
2022-05-06
Company data provided by crunchbase