First Due · 2 months ago
Senior Infrastructure Engineer (AWS \/ SaaS Platform)
United States
Full-time
Remote
Senior Level
5+ years expFirst Due, a leading public safety software company, is searching for an experienced Senior Infrastructure Engineer to help lead the evolution of our mission-critical SaaS platform. This role will drive strategic cloud infrastructure projects on AWS, enhance system reliability, and ensure our services scale seamlessly as we grow.
Enterprise SoftwarePublic SafetySaaSSoftwareSubscription Service
No H1B
Responsibilities
Lead and execute strategic infrastructure initiatives across AWS to ensure scalability, security, and reliability of our production systems
Design, build, and maintain core infrastructure services, including networking, compute, storage, and CI/CD pipelines supporting a multi-tenant SaaS environment
Develop and implement proactive monitoring and alerting systems to ensure optimal performance and early detection of issues
Improve observability through better logging, metrics, and tracing to drive faster root cause analysis and continuous service improvement
Collaborate with engineering teams to ensure infrastructure supports fast, safe deployments and high uptime SLAs
Assist in defining and executing the cloud infrastructure roadmap, including long-term scalability, cost optimization, and automation goals
Own and optimize PostgreSQL database operations, while also evaluating and recommending future data storage and management technologies (e.g., NoSQL, managed data services, or distributed databases)
Enhance disaster recovery, high availability, and incident response strategies for critical services
Contribute to security posture improvements, including IAM design, encryption, network security, and compliance alignment
Mentor junior team members and promote best practices for infrastructure-as-code, automation, and cloud governance
Qualification
Required
5–8+ years of hands-on experience in cloud infrastructure engineering, including AWS services such as EC2, ECS/EKS, S3, RDS, ElastiCache, CloudFormation, Lambda, and VPC design
Strong background in Linux systems administration and infrastructure-as-code (Terraform, CloudFormation, Ansible or similar)
Proven experience in monitoring, alerting, and observability tooling (Datadog, Prometheus, Grafana, CloudWatch, etc.)
Solid understanding of networking, security best practices, and CI/CD automation
Experience with PostgreSQL administration, performance tuning, and scaling in a cloud environment
Proficiency in at least one scripting language (Python, Bash, Go, etc.)
A strategic mindset with the ability to balance innovation, reliability, and operational excellence
Strong communication and collaboration skills to partner with cross-functional teams
A passion for building resilient, automated systems that scale with the business
The initiative to identify and lead improvements in infrastructure efficiency and reliability
Preferred
Experience with Kubernetes or container orchestration platforms
Knowledge of data infrastructure beyond relational databases (e.g., DynamoDB, Redis, or Snowflake)
Familiarity with distributed systems design and resilient architectures
Exposure to compliance frameworks (SOC2, ISO27001, HIPAA, NIST 800-53, PCI DSS) and secure infrastructure patterns
Prior experience in SaaS environments or other high-availability production systems
Benefits
Competitive pay
Medical, dental, and vision coverage
FSA/HSA
401(k)
Flexible PTO
A fully remote workplace
A technology stipend
Opportunities for advancement
Other benefits and perks that sets our team apart
Company
First Due
First Due is a software platform that revolutionizes fire and EMS records management by unifying the entire operation in a single system.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$356.77MKey Investors
JMI EquityNew York Angels
2025-08-05Private Equity· $355M
2021-07-01Series Unknown
2020-06-17Seed
Leadership Team
Andreas Huber
Co-Founder & CEO
Rami El-choufani
Co-Founder, COO & Head of Product
Recent News
Government Technology US
2025-10-31
Government Technology US
2025-10-03
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