Yochana · 13 hours ago
Java L2 Support (Need Banking application support experience)
Alpharetta, GA
Contract
Onsite
Mid LevelYochana is seeking a proactive and technically skilled resource to join their team as a Java L2 Support specialist. The role involves providing technical assistance for banking applications, ensuring smooth operations, troubleshooting complex issues, and maintaining high levels of customer satisfaction.
Business Information SystemsInformation and Communications Technology (ICT)Information ServicesInformation TechnologySoftwareStaffing Agency
Hiring Manager
Pavan K
Responsibilities
We are seeking a proactive, dedicated & technically skilled resource to join our team and provide technical assistance for our applications and systems
The ideal candidate will be responsible for taking lead of the applications, ensuring smooth operations, resolving issues, guiding team technically and maintaining high levels of customer satisfaction
Strong code debugging knowledge in SQL, PLSQL area to identify the root cause and solution for the complex issues
Provide expert-level troubleshooting and resolution for complex technical issues
Provide Level 1/Level 2 support for applications and systems
Monitor system performance and proactively identify potential issues
Respond and resolve incident tickets/change requests/service requests within defined SLAs
Perform root cause analysis and implement preventive measures
Collaborate with development and infrastructure teams for issue resolution
Create, maintain and update knowledge base for known issues and support documentation
Participate in on-call rotation and provide after-hours support as needed
Participate in client meetings and status reviews
Ensure compliance with ITIL processes (Incident, Problem, Change Management)
Support in application deployment activities, patching and upgrades
Identify the improvement areas/manual activities & work on process improvements/automation
Communicate effectively & provide timely updates to stakeholders and end-users
Manage client escalations and have effective communication with client in calls as required
Qualification
Required
Proactive, dedicated & technically skilled resource
Strong code debugging knowledge in SQL, PLSQL area
Expert-level troubleshooting and resolution for complex technical issues
Provide Level 1/Level 2 support for applications and systems
Monitor system performance and proactively identify potential issues
Respond and resolve incident tickets/change requests/service requests within defined SLAs
Perform root cause analysis and implement preventive measures
Collaborate with development and infrastructure teams for issue resolution
Create, maintain and update knowledge base for known issues and support documentation
Participate in on-call rotation and provide after-hours support as needed
Participate in client meetings and status reviews
Ensure compliance with ITIL processes (Incident, Problem, Change Management)
Support in application deployment activities, patching and upgrades
Identify the improvement areas/manual activities & work on process improvements/automation
Communicate effectively & provide timely updates to stakeholders and end-users
Manage client escalations and have effective communication with client in calls as required
Company
Yochana
Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 16 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries.
Founded in 2009
201-500 employees
H1B Sponsorship
Yochana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (11)
2023 (3)
Funding
Current Stage
Growth StageLeadership Team
Anusha Sharath
Global Talent Acquisition Lead / HR-BP
Recent News
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