defi SOLUTIONS · 5 days ago
Client Support Desk Analyst
Raleigh, NC, US
Full-time
Onsite
Entry, Mid Level
$60K/yr - $75K/yr
2+ years expdefi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations and servicing solutions. The Client Support Desk Analyst role involves providing technical support and analysis to clients, ensuring their needs are met and issues resolved, while collaborating with internal stakeholders to enhance product experiences.
Financial ServicesFinTechSaaSSoftware
Responsibilities
Review client configurations and business processes to address challenges and satisfy business needs
Analyze, troubleshoot, and resolve complex application issues
Triage cases to isolate issues and determine priority and resolution path
Identify opportunities to enhance client product experiences
Effectively interact and communicate with internal stakeholders to deliver on client expectations
Advocate for clients by escalating urgent requests and efficiently prioritizing cases
Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
Identify roadblocks and drive progress to resolution
Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
Perform other duties as required
Qualification
Required
Minimum of two (2) years' experience in lending, financial services, technology, and/or SaaS companies
Experience working in high volume case or ticketing queues
Basic SQL query abilities/experience
Excellent critical thinker; demonstrating strong problem-solving skills
Analytical and process oriented
Detailed and thorough
Excellent oral and written communication skills
Demonstrates accountability and personal ownership
Self-starter with a passion for client satisfaction
Preferred
ServiceNow experience preferred
Company
defi SOLUTIONS
Defi Solutions is a financial services company that provides loan origination solutions and auto loan origination software.
501-1000 employees
H1B Sponsorship
defi SOLUTIONS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (2)
2022 (8)
2021 (1)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$55.53MKey Investors
Bain Capital Ventures
2018-01-19Series C· $55M
2015-02-15Seed· $0.53M
Leadership Team
Tom Allanson
Chief Executive Officer
Stephen Bissett
Vice President Client Services
Recent News
GlobalFinTechSeries
2025-05-03
2025-04-07
2024-06-04
Company data provided by crunchbase