North Star Vets · 4 hours ago
Front Office Manager (Client Experience Manager)
Robbinsville, NJ
Full-time
Onsite
Mid, Senior Level
$70K/yr - $89K/yr
3+ years expNorthstar VETS is a group of Veterinary Emergency/Specialty hospitals dedicated to improving community health through exceptional veterinary care. The Front Office Manager will oversee client-facing operations, lead a team of Client Service Supervisors, and ensure high-quality client service in a fast-paced environment.
HospitalPetVeterinary
Responsibilities
Supervise and develop Client Service Supervisors and their respective teams
Foster a positive, collaborative, and service-oriented culture
Conduct regular team meetings, performance evaluations, and coaching sessions
Ensure all client interactions reflect professionalism, empathy, and efficiency
Resolve escalated client concerns promptly and effectively
Monitor client feedback and implement improvements to enhance satisfaction
Manage scheduling and staffing for front office teams to ensure coverage 24/7
Oversee daily operations including appointment scheduling, check-in/check-out processes, and payment handling
Collaborate with clinical leadership to align front office workflows with hospital needs
Participate in the development and implementation of training programs for CSRs and Client Liaisons
Maintain up-to-date knowledge of hospital services, policies, and emergency protocols
Monitor and report on key performance indicators (KPIs) for client service operations
Assist with budgeting and resource allocation for front office functions
Ensure compliance with hospital policies and regulatory requirements
Qualification
Required
Associate or Bachelor's degree preferred; equivalent experience considered
Minimum 3 years in client service management
Proven leadership experience managing multi-level teams
Strong communication, conflict resolution, and organizational skills
Ability to thrive in a high-volume, fast-paced environment
Proficiency in practice management software and Microsoft Office Suite
Ability to stand and walk for extended periods (up to 8 hours)
Frequent use of hands for typing, handling paperwork, and operating office equipment
Occasional lifting and carrying of items up to 25 lbs (e.g., office supplies, small equipment)
Ability to bend, reach, and perform repetitive motions
Must be able to work flexible hours, including evenings, weekends, and holidays as needed
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Company
North Star Vets
North Star Vets is a network of veterinary clinics providing pet care.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase