Arizona Financial Credit Union · 1 week ago
Manager of Collections
Phoenix,AZ,US
Full-time
Hybrid
Mid, Senior Level
5+ years expArizona Financial Credit Union is seeking a Manager of Collections who will supervise the Collection Specialists team. The role involves overseeing training, performance evaluations, and ensuring compliance in collections practices to protect the credit union's interests.
BankingFinanceFinancial Services
Responsibilities
Provides ongoing coaching and feedback to team members to improve knowledge, performance, and scorecard results
Ensures the protection of the credit union through the development and management of established practices designed to control and reduce delinquency and negative shares
Leads a team of Collections Specialists ensuring that processes lead to efficient, accurate, and positive service experiences for members, vendors, and supporting areas
Works with team members to improve efficiency and maintain a positive team dynamic
Researches and resolves escalated concerns received by members
Reviews compliance audits for the collections area and replies to audit requests as needed
Ensures compliance in collections practices to protect credit union interests and minimize exposure
Participates in organizational projects, related to Collections and Risk, provides feedback and solutions to appropriate business owners
Develops and holds individual team meetings (at least one per month) and weekly One on Ones with staff
Prepares and presents proposals and studies to senior management
Completes annual review of department related policies and ensures they are updated as needed
Meets routinely with the lending team to provide feedback
Works effectively to create strong business relationships with all areas within the organization
Monitors and report collection results to senior management
Maintains vendor relationships and contracts
Supports other leaders in their job duties within the risk division
Supports a servant leadership culture
Serves as a communicator of organizational change
Monitors service levels and identifies knowledge gaps and or trends, addresses with additional training or procedure clarification
Maintains professional standards and adheres to Arizona Financials’ values
Performs other job-related duties as assigned
Qualification
Required
High School diploma or general education degree (GED) and five (5) years' experience in a financial institution or any related field in accounting/finance, consumer lending, loan collection or any equivalent combination of education and experience
Three (3) years supervisory/managerial experience and project management experience
Knowledge of computers and software applications in Windows, Excel and Word
Demonstrates ability to develop ADHOC reporting, and build/execute letter campaigns as needed
Maintain system users and parameters as needed
Ability to type 45 words per minute
Ability to read, write, speak, and use proper grammar in English
Ability to read, analyze and interpret technical procedures, financial reports, legal documents, and government regulations
Ability to write business correspondence, write reports and procedure manuals
Ability to write business correspondence in response to sensitive inquiries or complaints
Ability to communicate verbally both in person and on the telephone
Ability to speak effectively to members regarding sensitive inquiries or complaints
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to apply mathematical concepts to determine and test reliability and validity
Company
Arizona Financial Credit Union
Arizona Financial Credit Union is a not-for-profit financial cooperative that provides consumer and small-business banking services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Hysell
President & CEO
Recent News
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