Texas Original · 11 hours ago
Dispensary Associate
North Austin, Texas
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrTexas Original Compassionate Cultivation is dedicated to providing high-quality medical cannabis to improve lives. The Dispensary Associate will engage with patients, handle inquiries, and ensure compliance with operational standards while delivering exceptional customer service.
Alternative MedicineBiotechnologyCannabisConsultingHealth CareWellness
Responsibilities
Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures
Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
Commit to being the Gold Standard in customer service by building and maintaining customer relationships
Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules and HR policies
Contribute to team environment and company advancement in alignment with Texas Original direction
Other duties assigned
Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person to aid, answer inquiries, and resolve issues related to orders, shipments, and account management
Process online orders accurately and efficiently, ensuring timely fulfillment and delivery. Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed
Execute daily order fulfillment tasks while adhering to regulatory standards
Maintaining accurate inventory records and fulfillment practices
Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance
Qualification
Required
Highly organized, detail oriented and self-motivated
Ability to work independently and as part of a team
Follow strict protocols for accuracy and compliance
Comfortable using point of sale system and electronic correspondence
Exceptional customer service and communication skills
Actively engage patients in a warm and welcoming manner
Handle patient issues and complaints in a proactive and professional manner
Uphold inventory control to minimize loss by complying with all state and company inventory control procedures
Learn and execute point of sale systems to set up patient profiles and check patients out
Commit to being the Gold Standard in customer service
Gather feedback from patients and communicate any questions or concerns
Daily compliance with dispensary policies including state/local regulation compliance
Contribute to team environment and company advancement
Interact with customers via phone, email, and in-person
Process online orders accurately and efficiently
Execute daily order fulfillment tasks while adhering to regulatory standards
Maintaining accurate inventory records and fulfillment practices
Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance
Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations
High standards for order accuracy, compliance documentation, and inventory audits
Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment
Experience with POS systems and digital inventory platforms
Ability to design and improve workflows for order accuracy, efficiency, and timely delivery
Proven ability to lead, train, and motivate team members
Effective delegation, scheduling, and performance monitoring
Ability to troubleshoot supply chain or inventory issues
Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors
Ability to lift 40 lbs., and perform various physical movements
Benefits
Medical, Dental, Vision
Telehealth – Medical
Telehealth – Mental Health Counseling
401(k) with company matching
Paid Vacation
Paid Sick Leave
Paid Holidays
Bereavement leave
Pre-Tax Flexible Spending Accounts
Basic Term Life Insurance and AD&D
Travel Reimbursement (if applicable)
Gym Reimbursement up to $50/month
& More
Company
Texas Original
Texas Original is the leading licensed medical marijuana producer in Texas, working alongside physicians to provide the highest quality cannabis medicine to patients and families seeking relief across the state.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$23MKey Investors
AFI Capital Partners
2021-06-07Series B· $21M
2020-05-15Seed· $2M
Leadership Team
B
Burke Edwards
Founder
Recent News
2025-10-09
Company data provided by crunchbase