Attentus Technologies · 5 hours ago
Tier 3 Help Desk Technician
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $75K/yr
5+ years expAttentus Technologies is a managed services provider with over 20 years of experience in delivering IT services. They are seeking a Tier 3 Help Desk Technician to resolve complex technical issues, maintain high customer satisfaction, and lead IT projects while fostering strong client relationships.
DatabaseInformation TechnologyVoIP
Responsibilities
Resolution of complex technical issues, or accurate diagnosis and escalation when required, serving as the highest internal escalation point
Lead root cause analysis efforts for recurring or high-impact incidents and recommend long-term corrective actions
Maintain overall customer satisfaction above 90% through timely resolution, professional communication, and proactive issue prevention
Maintain and obtain advanced technical certifications as defined by management and role requirements
Lead and participate in IT projects, including server deployments, migrations, software implementations, and integrations required by clients or third-party vendors
Identify opportunities for process improvement, automation, and standardization to improve service delivery and operational efficiency
Perform any other supplemental duties as assigned by management
Troubleshoot and resolve advanced Linux system, performance, and service-level issues
Perform root cause analysis using Linux logs and system diagnostics
Diagnose Linux networking and connectivity issues
Qualification
Required
CANDIDATES WITH MSP EXPERIENCE REQUIRED
Technical support including Tier 3: 5 years (Required)
Linux Administration / Support: 3–5 years (Required)
Help desk/MSP: 5 years (Required)
Working knowledge of Office 365, Active Directory, Windows OS (10, 11, Server 2016+)
Hands-on experience with firewalls, routers, and VPN configurations
Tier 3 OS-level troubleshooting (CPU, memory, disk I/O, process analysis)
Hands-on Linux system admin experience (Ubuntu, Centos)
Proficiency with Linux diagnostic and networking tools
Experience with Linux permissions, SSH, and access controls
Strong Interpersonal skills
Ability to build strong relationships internally and externally
Professional and polished when client facing
Exceptional communication, organization, and time management skills
Strong ability to align actions with organizational vision and core values
Proficient written and spoken English
Client-first and team-first mentality
Managed IT Services (MSP): 5 years (Required)
Preferred
Windows Administration: 5 years (Preferred)
MD-102 Certification
MS900 - Microsoft 365 Certified: Fundamentals
CompTIA A+, Net+, Security+
Benefits
Health, Dental, and Vision Insurance
PTO
Retirement Plan
Growth and Professional Development Opportunities
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance
Company
Attentus Technologies
Attentus Technologies specializes in IT support, VoIP, data backup and recovery services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joel Osera
Senior vCIO
Company data provided by crunchbase