AlertMedia · 11 hours ago
Customer Success Manager, Mid-Market
Austin, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expAlertMedia is a fast-growing SaaS start-up focused on saving lives and minimizing loss through effective communication. The Customer Success Manager will take ownership of customer relationships, providing strategic guidance and driving adoption while working closely with various teams to ensure customer success.
Enterprise SoftwareMobileSaaS
No H1B
Responsibilities
Build strong relationships with our customers
Identify, measure, and execute against customers’ positive business outcomes to cultivate more realized value for your customers
Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
Align with the Customer Success organization and Account Management Team to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
Manage a series of personal and automated touchpoints and to drive ongoing customer experiences
Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features
Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations
Respond to all customer inquiries in a thoughtful and timely manner
Keep track of new product developments and strategically inform/train customers on them
Communicate desired software requirements to product management team in a cross-functional feedback loop
Effectively track all customer communication in Gainsight
Diligently manage Gainsight and Salesforce data to effectively manage your book of business
Contribute to AlertMedia’s culture, values, and vision for the future
Qualification
Required
2-3 years' experience as a Customer Success Manager
Experience with Salesforce, Excel & Gainsight (a plus)
Desire to work with demanding, multi-national customers
Established CSM who is self-motivated and customer-focused
Outstanding verbal and written communication skills
Strong listening skills with the ability to work with a variety of customer profiles
Excellent project management skills with proven ability to prioritize
Strong analytical, negotiation, and creative problem-solving skills
Proven ability to work with all members of our team (business development, software development, and product management)
The desire and ability to learn and be coached
This is an in office, hybrid position (2 days a week) in our downtown Austin, Texas headquarters
Benefits
Competitive base salary + Company-wide bonus program
Generous and flexible time and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
401K with a generous company match
Amazing rewards and incentives – we love celebrating each other!
Commitment to community service with opportunities to give back
Ongoing career development opportunities with our Learning and Development team
Company
AlertMedia
AlertMedia's helps organizations mitigate risks and respond faster during emergencies and critical events.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$57.01MKey Investors
JMI EquityNext Coast VenturesSilverton Partners
2020-04-07Series C· $15M
2019-01-03Series C· $25M
2017-10-11Series B· $8M
Leadership Team
Jeff Branc
Chief Technology Officer
Recent News
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2025-08-19
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