Charlesbridge · 18 hours ago
Business Systems Analyst I
Headquarters / Any Bank Location, MA
Full-time
Onsite
Entry Level
$71K/yr - $95K/yr
1+ years expCharlesbridge is a mutual bank holding company dedicated to providing operational support and innovative solutions to financial institutions. The Business Systems Analyst I will work with various business units to support applications, evaluate system performance, and recommend improvements while collaborating with team members and technology partners.
Financial Services
Responsibilities
Administers applications, including design, application configuration, and user management
Serves as liaison between business units, vendors, and the technology team working closely with the application/vendor owner
Collaborates with application/vendor owner to manage vendor relationships from a technology support and coordination standpoint
Reviews and manages vendor communications on enhancements, upgrades, changes, and system outages for systems that they manage
Responsible for opening change tickets for system updates with the vendor and following the internal Change Control Process
Collaborates with business units and project team for creating, executing, and validating user acceptance test (UAT) scripts for application changes, upgrades, and newly implemented systems
Works with business units to identify potential efficiency and automation opportunities within the applications they manage
Collaborates with business units to document process and workflow diagrams
Works with the project management team to assist in defining business requirements. Also, provide the Project Manager with any additional task they feel needs to be added to the project plan
Assists business units in creating and updating standard operating procedures and ensures that the IT Team is informed and versed in system support
Partners with vendors to support business unit to address questions and resolve issues associated with applications that are currently in use or newly implemented
Provides escalated support for business unit applications
Resolves application support tickets within the SLA timelines. Ensuring that KPIs are met
Reviews issues with business unit(s). Uses root cause analysis to identify the issue and when escalation to the vendor is needed
Provides application support ticket reports, such as updates, status, and resolution information, to business units
Participates in application user groups for applications that they manage
Participates in business continuity exercises ensuring recovery time objectives (RTOs) and recovery point objectives (RPOs) are met
Adhering to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information
May be required to be available off-hours to minimize business impact of system upgrades, implementations, and tier 1 system issues. This may include system outages, business continuity, and other critical business issues and interruptions
Completes all internal Company training as assigned and required
Adheres to the Company’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information
Exhibits the ability and desire to embrace and enhance the Company culture
Qualification
Required
Bachelor's degree from a four-year college or university; or a minimum of 1-2 years of related experience and/or training, specifically in information technology, project management, or equivalent combination of education and experience
Operates with a fair amount of independence and is known as a reliable and knowledgeable resource
Influencing and change management skills, capable of working at all levels of the organization
Able to work through issues, developing creative solutions and escalating when appropriate
Excellent verbal and written communication skills, analytical thinking, collaboration and adaptability
Willingness to be mentored and to work under supervision of more senior BSA's
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Must be able to analyze and convert raw data into cohesive, presentable data to be shared with multiple sources upon request
Preferred
Banking industry experience preferred
Microsoft Office experience, including Microsoft Outlook, Teams, Project, Excel, Visio, PowerPoint, and Word, preferred
Benefits
Medical
Dental
Vision
Flexible Spending
Tuition Reimbursement
Childcare Subsidy
Retirement
Life Insurance
And many other benefits
Company
Charlesbridge
Charlesbridge is a mutual multi-bank holding company headquartered in Dedham, Massachusetts.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase