Anatomy IT · 23 hours ago
Service Desk Technician - Level 2
United States
Full-time
Remote
Mid Level
4+ years expAnatomy IT is a leading provider of technology and cybersecurity solutions for healthcare organizations. They are seeking a highly motivated Level 2 Service Desk Technician to provide technical support, troubleshoot issues, and collaborate with various departments to resolve complex problems.
Cloud ComputingCyber SecurityHealth CareInformation Technology
Responsibilities
Troubleshoot and resolve desktop, server, and line of business application incidents
Complete move/add/changes of client workstations/servers
Resolve escalated issues from the L1 team members
Train and guide clients in software and hardware usage
Collaborate with other departments to solve complex issues
Tasks assigned by leadership
Keep an eye on expiration of any software and hardware for your customer and recommend replacements
Qualification
Required
High School diploma
Minimum of 4 years of work experience in a Help Desk role
CompTIA A+/Network+ or equivalent experience
Complete Technical understanding and expertise in the following: Windows Desktop, DNS functionality, Mail flow diagnostics, VPN support, File server support, RDS environment support, Active Directory support
Solid customer service, communication, and organizational skills
Ability to work under tight deadlines and shifting priorities
Occasionally work past scheduled work hours to complete work tasks, including occasional nights and weekend work as needed
Participate in a rotating on-call schedule
Reliable and punctual
Basic understanding of Active Directory OU Structure; ability to create security groups and apply NTFS permissions
Basic understanding of Managed Backup software(s) and file restoration; perform a virtual disk restore
Basic understanding of namespace and DFS replication; ability to identify replicated folders and namespace servers
Ability to identify when an issue is DNS related; ability to check DHCP for correct settings (Gateway/DNS servers), identify DHCP device, and understand A Records, CNAME, and MX records
Basic understanding of folder inherence; ability to create and modify file permissions, and identify and perform basic troubleshooting
Ability to identify and troubleshoot InTune issue; modify existing InTune policies
Exchange/Office 365: Understand mail flow from sender to recipient, Update/change Send & Receive Connectors, Legal Hold/eDiscovery/Compliance, Creating new Transport rules
Ability to install a network printer on the server and perform advanced diagnostics, as well as scan to email setup and scan to folder setup
Experience with Network Printing including how to add a printer to Print Management, and troubleshoot existing printer GPOs and driver issues
Understanding of RDGateway setup on the server; troubleshooting server-side issues; publish RemoteApp
Basic understanding of network routing including the difference between dynamic & static routing
Overall understanding of basic server components, knowledge of RAID, ability to identify and utilize iDRAC and Dell OMSA
Experience with spam filtering: set up encryption filters, and understand mail flow and how it relates to spam filtering as well as how to whitelist/blacklist Company-wide
SQL knowledge: RBL checks, contacting vendors to fix, Basic knowledge of SQL services, servers, and different SQL applications, Ability to troubleshoot SQL Server service issues, Troubleshoot ODBC and determine if issues are server or client-side
Basic understanding of SAN technology and ability to patch, Be able to check NAS functions, Perform file-sharing operations, Basic knowledge of iSCSI/FibreChannel
Modify current scripts
Office Deployment Tool
File share/SharePoint: Basic understanding of folder inherence, Ability to create and modify file permissions, Ability to identify and perform basic troubleshooting, Create/Manage SharePoint sites
Preferred
MCSA certification is a plus
Network (Sophos, SonicWALL, Cisco) certifications are a plus
Apple OSX knowledge is a plus
Benefits
Healthcare (medical, dental & vision)
401K fund contribution
Paid-time-off
Short & long-term disability
Company
Anatomy IT
Anatomy IT provides managed IT services to support, secure, and transform healthcare businesses.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-01-01Private Equity
Leadership Team
D
Daniel Lansen
President
Recent News
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