Guardian Credit Union · 11 hours ago
Branch Manager
Prattville, Alabama, United States
Full-time
Onsite
Mid Level
3+ years expGuardian Credit Union is seeking a Branch Manager to oversee the operational efforts of their branch in Prattville, AL. The role involves managing staff, ensuring compliance with policies, and enhancing member services to achieve financial targets.
FinanceFinancial ServicesMobile Payments
Responsibilities
Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules
Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate
Acts as a MSC, processing and approving customer loans within established policies and limits
Creates and implements strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch
Ensures branch personnel are well trained in all phases of their respective jobs
Completes orientation of new employees in overall branch procedures
Actively participates in cross-training personnel and assures staff is kept abreast of all products and services
Reviews and manages team performance toward identified goals
Provides ongoing coaching as needed and partners with training team for additional learning opportunities
Work to grow business and member acquisition
Network to improve the presence and reputation of the branch and Credit Union
Focuses on growing revenue, managing controllable expenses and growing the business
Troubleshoots and resolves internal and external inquiries
Ensures members' requests and questions are promptly resolved
Handles elevated member concerns
Ensures effective communication of available products and services through
Oversees individual accountability for the handling of cash and assists in resolving balancing problems
Serves as the primary Security Officer for the branch coordinating regular meetings, training and security tests
Coordinates maintenance of building, grounds, equipment, and fixtures of the branch
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Qualification
Required
Three years to five years of similar or related experience, including preparatory experience
A high school degree or equivalent
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Must be able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs
Must be capable of climbing / descending stairs in an emergency situation
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
Must be able to work extended hours or travel off site whenever required or requested by management
Must be capable of regular, reliable and timely attendance
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team
Must be able to read and carry out various written instructions and follow oral instructions
Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics
Must be able to speak clearly and deliver information in a logical and understandable sequence
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
Must be able to effectively handle multiple, simultaneous, and changing priorities
Must be capable of exercising highest level of discretion on both internal and external confidential matters
Company
Guardian Credit Union
Guardian Credit Union is a financial institution that deals with digital payments, card controls, commercial and personal loans.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Rosen
Chief Technology Officer
Daniel Post
Chief Financial Officer
Recent News
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