Chase · 11 hours ago
Customer Loyalty Analytics Specialist - Associate
300 N King St, Wilmington, DE, 19801, US
Full-time
Onsite
Entry Level
2+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Customer Loyalty Analytics Specialist, you will support and execute customer satisfaction survey projects that inform business decisions and enhance understanding of customer needs.
BankingFinancial Services
Responsibilities
Develop and execute customer satisfaction survey projects across multiple business lines
Process survey invitation files and apply data validations
Capture and remediate data quality issues, document findings, and establish monitoring
Organize and complete work within established timeframes, collaborating with stakeholders
Serve as a Subject Matter Expert for survey tools and functionality
Design surveys, identify issues, and resolve problems
Partner with business teams to define requirements, conduct testing, and provide support
Participate in discussions with management, effectively challenging opinions and judgments
Interface with various teams to gather information on processes and controls
Multi-task ongoing development of existing projects
Ensure accuracy and completion of all assigned tasks
Qualification
Required
Bachelor's degree
Minimum two years' experience in a financial services organization
Intermediate experience with MS Access
Intermediate experience with Excel
Strong analytical and problem-solving skills
Excellent documentation skills
Ability to work independently and manage multiple projects
Effective communication and interpersonal skills
Strong negotiation and influencing abilities
Sound judgment and discretion
Attention to detail
Preferred
Experience with survey design and data validation
Familiarity with customer experience analytics
Ability to collaborate with cross-functional teams
Experience supporting process improvement initiatives
Advanced written and verbal communication skills
Experience in stakeholder management
Knowledge of data quality monitoring best practices
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
Small Business Trends
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