iQuasar LLC · 23 hours ago
IT Technician
Fort Eustis, VA 23604
Full-time
Hybrid
New Grad, Entry Level
$37K/yr - $45K/yriQuasar LLC is a Woman-Owned Small Business located in Quantico, VA, seeking to fill the IT Technician position in Fort Eustis, VA. The role involves providing technical support, handling incidents and requests, and ensuring the proper functioning of computer systems and software for a diverse range of users.
CRMInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Handle calls from a wide array of individuals from students to VIPs
Answer, validate, and triage incoming phone-in Incidents and Requests
Process, validate and triage email submitted Incidents and Request
Review and validate ticket information
Routing and escalating tickets to appropriate support teams
Identifying and performing First Contact Resolution tickets
Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software
Provide best-effort support for technical information/assistance on non-standard computer systems, hardware and software
Configuration, setup, maintenance, and troubleshooting for Clients' computer systems, hardware, and software
Capabilities in Windows environment and Office 365 with a combination of Laptops, Desktop, and Mobile Devices
Qualification
Required
Security+ CE Certification (IAT Level II)
Active Secret Clearance
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Great Benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more.
Tuition assistance for continuing or career-related education.
Company
iQuasar LLC
iQuasar is an information technology company that provides custom software implementation services.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tahir Qazi
Chief Executive Officer
Amin Bhat
Co-Founder
Recent News
Company data provided by crunchbase