StellarTech · 1 day ago
CustDev Manager (Remote)
United States
Full-time
Remote
Mid Level
3+ years expStellarTech, a fast-growing international product IT company, is seeking a CustDev Manager for their Monetisation Team. The role involves conducting user interviews, analyzing feedback for actionable insights, and collaborating with the team to enhance web funnel development.
App MarketingCreative AgencyDigital EntertainmentE-LearningEdTechEducationGamingMobileMobile AppsSoftware
Responsibilities
Conducting in-depth interviews with users to understand their pains and needs
Analyzing user feedback to uncover actionable insights and trends
Collaborating with monetisation team to integrate user insights into web funnel development and enhancements
Creating detailed user personas and journey maps based on interview findings
Facilitating effective communication between users and internal teams to ensure a user-centric approach in business decisions
Qualification
Required
Minimum of 3-5 years of experience in customer development, user research, product management, or a related role
Proficiency in English at B2 level or above for conducting interviews and communication
User Research: Proficiency in conducting qualitative and quantitative user research, including interviews, surveys, and usability testing
Data Analysis: Ability to analyze and interpret data from various sources, including user feedback, market research, and analytics tools
Customer Journey Mapping: Expertise in creating and utilizing customer journey maps to identify pain points and opportunities for improvement
Interview Techniques: Skilled in various interviewing techniques to elicit detailed and meaningful insights from users
Market Research: Capability to conduct competitive analysis and understand market trends to inform product strategy
Communication Skills: Strong written and verbal communication skills to effectively convey insights and recommendations to stakeholders
Presentation Skills: Ability to create and deliver compelling presentations that communicate research findings and insights clearly
Critical Thinking: Ability to analyze situations, identify problems, and devise effective solutions based on user insights
Attention to Detail: Keen attention to detail to ensure accuracy and thoroughness in research and documentation
Preferred
Behavioral Analysis: Understanding of behavioral psychology to better interpret user actions and motivations
Customer Experience (CX) Design: Knowledge of CX principles and practices to enhance overall customer interactions
Company
StellarTech
StellarTech creates educational mobile apps and runs a Creative Producer Bootcamp focused on performance marketing for app growth.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase