Springs Window Fashions · 16 hours ago
Technical Support Specialist
US-PA-MONTGOMERY
Full-time
Onsite
New Grad, Entry Level
$18.50/hr - $20.50/hrSprings Window Fashions is a reliable local employer in the window treatments industry, seeking a Technical Support Customer Service Representative for their Motor Blind automations Team. The role involves providing exceptional technical support, resolving customer issues, and building sustainable relationships through effective communication.
Consumer Goods
Responsibilities
Technical support & internal and external product support by phone and emails
Provide step-by-step instructions to fix technological issues
Access instruction manuals to help users utilize their software properly
Acquire and transfer product knowledge (product specific functions) to sales team and customer
Handle customer complaints provide appropriate solutions and alternatives within the set time limits and follow up to ensure resolution
Build sustainable relationships of trust through open and interactive communication by actively listening and asking the right questions
Accurately gather and record customer information, issues, and solutions using CRM and other software
Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards
Work with Product Specialist to ensure and find solutions to more complex issues
Participate in training sessions to expand either product or process knowledge and understanding of company operations
Qualification
Required
College and/or High School Diploma required with proven career path to excellence in customer support
Past experience in a technical support role
Tech savvy (Android, IOS, Smart Home Technology)
Proficiency in Windows and Office 365 suite
Mechanical/electrical aptitude and ability to use tools
Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers
Exceptional organizational skills and ability to prioritize, work with competing deadlines, and ability to adapt to change
Proven experience with problem solving skills to deliver highest level of service excellence
Ability to work both independently and as part of a best-in-class team
Self-motivated, ability to thrive in a fast-moving, and constantly evolving environment
Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty
Ability to multi-task, prioritize and manage time effectively
Strong phone skills and active listening
Accept constructive criticism and customer feedback regarding their experience
Positive attitude, willingness to learn, team player, outgoing, patient, and genuine
Experience with CRM systems and practices (Salesforce, SAP)
Preferred
Access control and Automation experience is an asset
Knowledge of communication protocols is an asset (RS485, RS232, WiFi, etc.)
Bilingual (Spanish/English) is a plus
Benefits
401K & matching
Quarterly bonus/gainsharing opportunities
Career path advancement opportunities
Employee product discounts
Employee Assistance Programs
Holidays off
Health, Vision, Dental upon hire
Life Insurance
Disability Insurance
Health & Flexible Spending Accounts
Paid Vacation Time upon hire
Paid holidays
Tuition Reimbursement
Company
Springs Window Fashions
Springs Window Fashions supplies leading retailers and distributors with a complete line of blinds, shades, specialty treatments.
Founded in 1939
5001-10000 employees
H1B Sponsorship
Springs Window Fashions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (9)
2022 (5)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-28Acquired
Leadership Team
Chetan Balsara, PMP
Chief Information Officer
Sara Derbick
Senior Executive Assistant to CEO & EVP of Integrated Supply Chain
Recent News
2025-11-05
Home Textiles Today
2025-09-17
Company data provided by crunchbase