Ayvens · 20 hours ago
Senior Customer Service Representative
Paris, VA
Part-time
Hybrid
Senior LevelAyvens is an online savings bank focused on providing secure and digital savings management solutions. They are seeking a Senior Customer Service Representative to handle customer enquiries, coach team members, and improve internal processes while ensuring compliance with KYC and CDD activities.
ConsultingFleet ManagementLeasingSubscription Service
Responsibilities
Handle customer enquiries across all channels (phone, e‑mail, social/WhatsApp, chat)
Act as the first point of contact for customer service employees
Monitor, verify and review administrative activities within the team
Identify, discuss and implement internal process improvements
Coach, guide and support colleagues across all communication channels
Perform, process and verify KYC and CDD activities
Screen customers using tools such as LexisNexis
Handle and resolve customer complaints
Initiate improvements to processes, work instructions and FAQs
Act as a role model within the team
Help identify suspicious transactions
Observe and report compliance incidents to the Head of Customer Operations/Head of Compliance
Qualification
Required
Several years of experience in a similar role
Strong phone handling skills and excellent listening abilities
Solid understanding of customer service principles and best practices
Experience working in a financial or regulated environment, with an understanding of compliance‑driven processes
Excellent communication and coaching skills
Good knowledge of Microsoft Office and Excel
Fluent in Dutch, with a basic understanding of English (written and verbal)
Willingness to work from our Amsterdam headquarters
Benefits
Opportunities for development and training
A supportive, professional and friendly team
Hybrid working options: 50% from home and 50% from the office
Company
Ayvens
Ayvens offers vehicle leasing, flexible subscription services, and fleet management for corporate and private customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$765.98M2025-11-03Post Ipo Secondary· $765.98M
2017-06-16IPO
Recent News
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