DigiDoc, Inc. dba Public Sector Solutions Group · 16 hours ago
Mailroom Supervisor
Mobile, AL
Full-time
Onsite
Mid, Senior LevelDigiDoc, Inc. dba Public Sector Solutions Group is responsible for managing mailroom operations for the Mobile County Public School System. The Mail Room Supervisor oversees daily activities, ensures timely processing of mail and packages, and manages the Mail Room Staff while maintaining service levels and equipment functionality.
Document ManagementInformation TechnologySecuritySoftware
Hiring Manager
Danielle D.
Responsibilities
Supervise and direct the daily activities of the Mail Room Staff / Courier team (minimum 4 staff members)
Create and manage staff schedules to ensure coverage for all routes and processing duties, including operations from 6:00 AM to 4:00 PM
Train new and existing staff on proper mail handling, equipment operation (postage meter, inserter, scanners), and safety procedures
Monitor staff performance to ensure adherence to timeliness (95%) and accuracy (95%) standards
Address and resolve any employee performance issues or client complaints
Oversee the sorting, processing, and distribution of all incoming and outgoing mail and packages
Ensure the daily completion of all 3 external routes (110 stops) and the internal Central Office route
Manage and track all inbound packages using the PacTrac system, ensuring signatures are obtained
Serve as the first point of contact for all client problem resolution regarding mail services
Manage and procure outside service bureaus or presort bureaus as required
Ensure all mailroom equipment (Pitney Bowes postage meter, folder inserter, PacTrac scanners) is operational
Coordinate and manage the maintenance scheduling for all Pitney Bowes equipment
Oversee the fleet of 5 Xerox-provided delivery vans, coordinating all necessary vehicle procurement, maintenance, and insurance
Generate and provide monthly activity reports on service accuracy and timeliness to the client
Maintain the PacTrac database for package tracking and auditing
Ensure all staff comply with Xerox uniform, safety, and FERPA (student confidentiality) policies
Verify that all new and existing employees have passed the required criminal background checks
Qualification
Required
Previous experience in a supervisory or leadership role, preferably in a mailroom or logistics environment
Must possess a valid driver's license
Must be able to pass a fingerprint-based criminal history background check
Proficient with mailroom technology, including postage meters, inserters, and package tracking systems (PacTrac preferred)
Strong organizational and problem-solving skills, with the ability to manage multiple routes and schedules simultaneously
Excellent communication skills for interfacing with the client and managing staff
Ability to meet and report on contractual performance standards
Company
DigiDoc, Inc. dba Public Sector Solutions Group
The Public Sector Solutions Group is an award-winning Information Technology consulting firm with an emphasis on access to real-time information and an enhanced user experience.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Collins
Chief Technology Officer & Head of Sales
Company data provided by crunchbase