Tyler Technologies · 12 hours ago
Client Experience Advocate
Lakewood, Colorado
Full-time
Onsite
New Grad, Entry Level
$46K/yr - $52K/yrTyler Technologies is a company that focuses on providing technology solutions for the public sector, and they are seeking a Client Experience Advocate. This role serves as the first point of contact for client questions and issues, delivering high-quality support while building knowledge across the Tyler ERP Pro product suite.
GovTechInformation ServicesSoftware
Responsibilities
Manage and respond to incoming client support needs with professionalism and care Own each issue through to resolution or proper escalation, ensuring the client is never left in the dark
Document interactions and case details thoroughly in line with team standards
Follow established processes to troubleshoot and resolve a broad range of product inquiries
Maintain a learning mindset, actively working toward module-specific certifications
Collaborate with teammates and regional leadership to ensure consistent, effective support
Provide insight into common trends or client needs to support continuous improvement
Participate in regional initiatives, trainings, and knowledge-sharing efforts as applicable
Support clients during cloud transitions by reinforcing training and best practices, and escalating common pain points to regional leadership
Qualification
Required
Desire to build a career in client support, client success, SaaS, or public sector technology
Excellent communication skills and a strong service orientation
Ability to manage multiple tasks and stay organized in a fast-paced environment
Comfort learning technical concepts and using new tools
Strong sense of accountability—you follow through even when the answer isn't immediate
Enthusiasm for growing product knowledge through training and certification
Team-oriented with a commitment to learning and contributing to shared goals
Company
Tyler Technologies
Tyler Technologies is a software company providing integrated software and technology services to the public sector.
Founded in 1966
5001-10000 employees
H1B Sponsorship
Tyler Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (64)
2023 (48)
2022 (53)
2021 (46)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-05-25IPO
Leadership Team
Daren Jackson
SVP, Tyler Disbursements
Abby Diaz
Chief Administrative Officer and Corporate Secretary
Recent News
Business Wire
2026-01-15
2026-01-09
Government Technology US
2026-01-06
Company data provided by crunchbase