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Mary Baldwin University · 2 hours ago

Director of Student Financial Services

Staunton, VA

Full-time

Onsite

Director/Executive

Mary Baldwin University is a mission-driven liberal arts institution seeking a hands-on, student-centered Director of Student Financial Services to lead financial aid operations during a period of transition and growth. The role involves providing leadership to the Financial Aid team, strengthening compliance, and improving student experiences while collaborating with various departments.

EducationHigher EducationUniversities

Responsibilities

Provide steady leadership to the Financial Aid team, protecting morale and retaining on-campus talent

Strengthen compliance rigor, operational redundancy, and regulatory risk management

Rebuild trust and collaboration between Financial Aid and Student Accounts

Improve student experience by addressing system friction between PowerFAIDS and Jenzabar One

Advance awarding and packaging philosophy with a discount-rate and leverage mindset

Partner with finance, enrollment, and student-facing teams to support recruitment, retention, and access

Serve as a hands-on leader who can both manage and execute in day-to-day operations

Qualification

Financial Aid leadershipTitle IV complianceSystems fluencyMentoring team membersChange managementRelationship-buildingCollaboration

Required

Proven Financial Aid leadership experience in higher education or closely related environments

Deep knowledge of Title IV compliance and comfort owning regulatory responsibility

A relationship-builder and educator who collaborates effectively across departments

A stabilizer and change agent with a strong sense of urgency and accountability

Experience mentoring and developing early- to mid-career team members

Bachelor's degree required

Preferred

Systems fluency (PowerFAIDS, Jenzabar One, Salesforce or comparable platforms preferred)

Master's degree preferred

Company

Mary Baldwin University

Mary Baldwin University is an institute of higher education that offers a variety of degree programs from bachelor to doctoral levels.

Founded in 1842

Staunton, Virginia, USA

501-1000 employees

https://www.marybaldwin.edu/

Funding

Current Stage

Late Stage

Leadership Team

Sean Simplicio

Executive Vice President and Chief Financial Officer

William Webb

Executive Vice President of Academic Affairs and Chief Academic Officer

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