AlphaGraphics of Downtown Raleigh · 4 months ago
Customer Service Representative / Project Manager
Garner, NC 27529
Full-time
Onsite
Entry, Mid Level
$38K/yr - $50K/yr
2+ years expAlphaGraphics of Downtown Raleigh is a future-focused marketing solutions provider and the oldest commercial printing company in North Carolina. They are seeking a Customer Service Representative (CSR) to establish and maintain positive customer relationships while managing projects and ensuring customer needs are met.
Marketing & Advertising
Responsibilities
Assists the executive team with managing orders, tracking production, etc
Suggests appropriate products and services to meet customer needs and budget
Assists in following up on leads and referrals resulting from telephone calls, marketing, and email activity
Demonstrates the ability to carry on a business conversation with customers
Prepares estimates and establishes/maintains estimate follow-up procedures
Communicates with customers on order status and changes in the production schedule
Executes a variety of marketing functions, including mailings, thank you cards, website, social media, etc
Helps as needed with reports, close-out, invoices, and required paperwork
Identifies and resolves customer satisfaction issues
Establishes and maintains effective team relationships with all support departments
Manages the oversight of their jobs through the prepress and production process
Follows all company policies, procedures, and business ethics codes
Qualification
Required
High school diploma or GED required
At least two years in retail, inside sales, customer service or executive assistant work
Experience resolving customer satisfaction issues
Experience working under pressure with multiple tasks/projects
Proficient computer and internet skills, including Microsoft Office suite
Strong verbal and written communication skills
Basic math skills
Strong organizational and time management skills
Preferred
Familiarity with Adobe tools a plus
Benefits
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Company
AlphaGraphics of Downtown Raleigh
We are a full-service print & marketing communications company, based in Five Points/Downtown Raleigh.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase