Sustain Media · 1 day ago
SEO Client Success Manager
United States
Full-time
Remote
Mid, Senior Level
3+ years expSustain Media is a fast-growing SEO agency seeking a warm and organized SEO Client Success Manager to manage over 30 clients. The role involves building relationships with clients, communicating effectively, and ensuring client satisfaction through proactive engagement and reporting.
Marketing & Advertising
Responsibilities
Communicate with clients daily via Slack and Email
Relay updates to the SEO team from clients
Respond to all client/team messages within 10 minutes during shift hours (acknowledgment counts)
Maintain a friendly, empathetic, and professional tone in every message
Send custom holiday messages
Help clients with basic Google/tech support (troubleshoot with AI)
Send weekly Loom videos summarizing SEO progress & wins
Conduct monthly reporting calls directly with clients, walking clients through reports
Keep communication clear, well-structured, and confident (no rambling)
Add clients to Slack/WhatsApp
Assist with the client onboarding process
Collect required logins & access via onboarding calls
Communicate client requests clearly to the SEO and Web Dev team, and follow up until completed
Maintain a simple tracker on PM tool logging:
Updates sent
Looms shared
Follow-ups pending
Client concerns or red flags
Spot early signs of client unhappiness/dissatisfaction and escalate before issues arise
Suggest improvements to communication, reporting, and processes
Daily touchpoints: Check in with 10-15 clients/day so every client hears from us at least once every 3 days
Respond within 10 minutes to client messages
Maintain daily logs for updates, tasks, and follow-ups
Ensure weekly & monthly Looms are prepped and sent on time
Qualification
Required
3-5+ years in Client Success / Account Management
3+ years of experience in SEO
Strong organizational skills; can manage 30+ client accounts without missing updates
Comfortable with Slack, ClickUp, Loom, SemRush/Ahrefs, Local Dominator (or similar)
Empathetic communicator who enjoys relationship-building and problem-solving
Proactive and independent; takes initiative without needing reminders
Benefits
13 days PTO + 8 paid holidays (New Year's, Labor Day, Christmas, etc.)
Performance-based tech stipend
Company
Sustain Media
Local SEO agency working with some of the best local service businesses in the US.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Noah Igler
Founder
Company data provided by crunchbase