SPECTRAFORCE · 22 hours ago
Linux Administrator
United States
Contract
Remote
Mid Level
$45/hr - $48/hr
3+ years expSPECTRAFOR is looking for a Technical Support Engineer to join their Confirmed Stateside Support team in the United States. This role focuses on providing high-quality technical support for Red Hat Enterprise Linux and related technologies, troubleshooting complex issues, and collaborating with various teams to ensure effective solutions.
ConsultingCRMInformation TechnologyLegal
No H1B
U.S. Citizen OnlyHiring Manager
Pragati Kashyap
Responsibilities
Perform daily case activities with meticulous adherence to established guidelines, SOPs, and internal workflows, ensuring thoroughness and accuracy
Deliver outstanding customer support through strong professional communication, comprehensive technical knowledge, and advanced troubleshooting to effectively resolve diverse technical challenges
Efficiently and quickly analyze reported issues to identify root causes and key problem areas, then communicate clear, concise, and effective corrective actions and resolutions to customers promptly and professionally
Collaborate with support engineers, cross-functional internal teams (e.g., development, product management), and external partners as needed during problem resolution to ensure comprehensive and efficient solutions
Document all diagnostic steps, contributing to knowledge base articles and reusable solutions for efficient future incident resolution and team knowledge enhancement
Proactively pursue personal and professional growth by continuously expanding product knowledge, refining technical skills, and obtaining relevant industry certifications to enhance expertise and contribute to team capabilities
Qualification
Required
Minimum 3 years of Linux systems administration expertise, encompassing fundamental commands, user management, installation procedures, networking, firewall configuration, security measures, clustering, web server management, and database knowledge
Proven ability to grasp general Linux principles and a comprehensive understanding of Red Hat's product suite and their functionalities
Proficient in utilizing Linux command-line tools, with a strong emphasis on bash scripting, cURL, kernel crash analysis, strace, Wireshark, and Git
Excellent professional communication skills, capable of interacting respectfully and efficiently with customers, partners, third-party vendors, and Red Hat colleagues
Self-motivated with sound judgment and effective decision-making abilities
A strong interest in system troubleshooting, problem resolution, issue investigation, and root-cause analysis
Ability to manage multiple tasks effectively and perform well under pressure
Relevant industry certifications are desirable, and a willingness to pursue the Red Hat Certified Engineer (RHCE) certification is expected
Bachelor's degree in a relevant technical discipline
Preferred
Experience in highly-regulated industries (Healthcare, Banking, Government) Specific experience with Red Hat Enterprise Linux (RHEL), Red Hat OpenShift Container Platform (OCP), Red Hat Ansible Automation Platform (AAP), or other Red Hat Products
A degree in Engineering, Information Science, or Computer Science
Relevant experience as a support or development engineer for a PaaS provider or hosting service, or with hosted applications or large-scale application deployments
Working technical knowledge of Red Hat's other products (Ansible, IdM, Satellite)
Development-level experience with programming languages (Go, AngularJS, Python, .NET, C)
Existing Red Hat Certification credentials
Company
SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™! Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase