Avocet Hospitality Group · 1 day ago
The Admiral Guest Service Ambassador
Mobile, AL
Part-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrAvocet Hospitality Group is looking for a Guest Service Ambassador to join their team at The Admiral Hotel. The primary responsibility of this role is to greet guests and provide excellent customer service while creating a safe and friendly environment.
ConsultingHospitalityManagement Consulting
Responsibilities
Greet guests, visitors, and others with business at the hotel
Answer guests' questions about hotel amenities, local restaurants, and entertainment options
Monitor activities at entrances and lobbies
Coordinate delivery of amenities to guest rooms
Provide luggage assistance, including assisting guests with other items to bring to their rooms
Communicate the vision of The Admiral Hotel, including Le Moyne Chophouse and The Living Room
Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
Meet the demands of a fast-paced environment by using good judgment to resolve issues as they arise
Maintain confidentiality of guest information and pertinent hotel data
Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding the safety, health, and welfare of guests, employees, and the property
Help cross-departmentally and with other duties as assigned
Qualification
Required
High school diploma or equivalent
Ability to work varied shifts, including weekends and holidays
Ability to work with minimal supervision
Professional appearance and demeanor
Ability and passion to provide excellent customer service
Ability to multi-task
Exceptional interpersonal communication skills
Must be able to remain calm and problem-solve under pressure
Must be organized and detail-oriented
Ability to take initiative and exhibit flexibility
Ability to be persuasive
Function in a team environment and should be able to motivate others to deliver quality work
Regularly required to stand, walk, sit
Frequently required to use hands to handle, feel, and reach with hands and arms
Frequently required to sit, climb or balance, stoop, kneel, and crouch
It requires manual dexterity to operate standard computer equipment
Requires normal range of hearing and vision
Must be able to understand and communicate in English
Must be able to lift at least 30 pounds; push and pull equipment, supplies, etc
Must be able to resolve problems, handle conflict, and make effective decisions under pressure
Preferred
Entry-level sales experience
Guest services experience
Experience in boutique hotels
Strong working knowledge of the Downtown Mobile area, restaurants, and entertainment options
Benefits
Opportunities for internal growth and development
Paid Time Off (PTO)
Paid holidays
Earned Wage Access through PayActiv- access to your earned wages before payday!
Affordable medical, dental, & vision insurance plans
Company provided life insurance
Short & Long Term Disability and Accident and Critical Illness Insurance
Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
Referral program
Employee Assistance Program
Discounts at all Avocet-owned hotels & restaurants
Company
Avocet Hospitality Group
We are inspired professionals that believe profitability is the result of deep passion, a positive culture, and effective storytelling.
Founded in 2006
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kris Altman
Vice President of Marketing
Jonathan Weitz
Founder and President
Recent News
Charleston Business
2025-06-21
Company data provided by crunchbase