CNH · 11 hours ago
Technical Support Specialist
Ames, IA
Full-time
Hybrid
Mid Level
$73K/yr - $97K/yr
3+ years expCNH Industrial is dedicated to innovating solutions that support farmers and builders globally. The Technical Support Specialist for Tractors will provide technical support to employees, dealers, and customers, diagnose issues with tractors, and maintain service information for reference. This role is essential for enhancing product reliability and serviceability within the North American Product Support organization.
IndustrialMachinery ManufacturingManufacturing
Responsibilities
Diagnose and trouble-shoot a variety of tractors within the CNH product portfolio
Use mechanical and electronic test equipment to interpret fault codes, and operating parameters
Interpret operating parameters for acceptable vehicle performance
Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner
Provide solutions consistently with CNH objectives, while also being attentive to the cost of repairs
Maintain positive and constructive relationships with Engineering and Technical Publications employees
Provide regular feedback of current issues that dealerships are experiencing with CNH equipment
Act as "product expert" on your assigned products
Document all technical questions and data to be used for future reference by other Technical Support Specialists
Create additional technical troubleshooting documents in the self-help database
Delivery to CNH Product Quality, Engineering and Manufacturing to improve reliability and serviceability of CNH products
Other duties as assigned
Qualification
Required
Bachelor's Degree, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology
Minimum three (3) years of technical experience with mobile equipment
In lieu of a Bachelor's Degree will accept an Associates Degree and 5+ years of technical experience with mobile equipment
Minimum two (2) years' experience working mechanically with agriculture equipment, construction equipment and/or heavy trucks
Prior experience using Microsoft Office programs such as Outlook, Word and Excel as part of your daily business activities
Ability to travel up to 10%
Benefits
Flexible work arrangements
Savings & Retirement benefits
Tuition reimbursement
Parental leave
Adoption assistance
Fertility & Family building support
Employee Assistance Programs
Charitable contribution matching and Volunteer Time Off
Company
CNH
CNH ( NYSE: CNH ) is a world-class equipment, technology and services company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.31BKey Investors
Advanced Propulsion Centre UK
2025-11-20Post Ipo Debt· $577.02M
2025-08-27Post Ipo Debt· $581.53M
2025-06-02Post Ipo Debt· $364.53M
Leadership Team
Jose Heitor Nogueira
CFO Agriculture Segment - North America
Mike Lexa
Chief Information Security Officer, Global Vice President
Recent News
2026-01-16
MarketScreener
2026-01-03
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